Claire Zhang

• knowledge all the company policies and procedures. Leads and supports dealers handle most situation,
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Watched closely to catch errors and notified surveillance of irregularities.
• Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
• Monitored chips purchases, table inventories and player win ratios.

• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Learned and followed company procedures to maintain consistency and standards.
• Answered players questions and resolved disputes to provide excellent customer service.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Assisted players with placing bets, educating on game rules to increase understanding.

• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Learned and followed company procedures to maintain consistency and standards.
• Answered players questions and resolved disputes to provide excellent customer service.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Assisted players with placing bets, educating on game rules to increase understanding.

· knowledge all the company policies and procedures. Leads and supports dealers handle most situation,

· Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

· Watched closely to catch errors and notified surveillance of irregularities.

· Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

· Monitored chips purchases, table inventories and player win ratios.

As Dealer

• Excellent skill for Midi Baccarat, Mini Baccarat, Pai Gow Poker, Roulette, Black Jack, and all Carnival Games
• Delivers great customer service by dealing all the games
• make sure game running nicely and smoothly.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures

As supervisor

• Leads and supports table games dealers in order to create a great customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Monitored dealer compliance with casino procedures and policies
• Handles guest concerns quickly and efficiently