Francis Kasonde
Quality Assurance Technician Level III
Florence,KY
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
13
13
years of professional experience
Work History
Quality Assurance Technician Level III
Diversey Chemical Company
04.2024 - Current
- Analyzed test data to determine performance and reliability of materials
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
- Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Updated inspection journals and daily summary logs with quality-related data.
Dry Blends Product Specialist
Archer Daniels Midland
09.2019 - 04.2024
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Continually expanded knowledge of product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Streamlined internal processes through the implementation of project management tools, leading to more efficient workflow within the organization.
- Trained and provided coaching to 5 junior team members.
- Generated reports to track performance and analyze trends.
- Effectively resolved any potential issues or roadblocks during the development process by maintaining clear communication channels among all relevant departments.
Comunity Political Aciton
Lusaka City Council
01.2012 - 12.2019
- Streamlined office processes to efficiently manage constituent inquiries and requests for assistance.
- Raised awareness of crucial policies through press conferences, interviews, op-eds, and other media engagements.
- Increased voter support by developing and implementing strategic political campaigns.
- Attracted campaign donations from diverse sources to fund political operations effectively.
- Developed strong relationships with stakeholders, including community leaders and advocacy groups, to better understand constituent needs.
- Developed and strengthened political partnerships to further agendas.
- Drafted legislation and amendments, wrote government policies and established budgets.
Education
Master of Science - International Security And Intelligence Studies
Bellevue University
Bellevue, NE 05.2001 -
Bachelor of Science - Legal Studies
Bellevue University
Bellevue, NE 05.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Technician Level III
Diversey Chemical Company
04.2024 - Current
Dry Blends Product Specialist
Archer Daniels Midland
09.2019 - 04.2024
Comunity Political Aciton
Lusaka City Council
01.2012 - 12.2019
Master of Science - International Security And Intelligence Studies
Bellevue University
05.2001 -
Bachelor of Science - Legal Studies
Bellevue University
05.2001 -
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