Francis Kline
Driver/ Shelter Advocate
Seattle,WA
Summary
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
7
7
Certifications
26
26
years of professional experience
Work History
Delivery Driver
DoorDash
03.2021 - Current
- Picked up and delivered food orders to ensure timely service.
- Shopped at local stores to fulfill customer orders for food and essential supplies.
- Utilized ELD smartphone app for efficient order reception, GPS navigation, and delivery management.
- Belonged to the elite group of top dashers.
CMA - Case Manager Assistance
The Salvation Army-TSA Seattle Social Services
04.2023 - 05.2025
- Contributed to a team that established policy, procedures, and operations for a Health To Housing (HTH) Supportive Permanent Housing Program through King County.
- Conducted intakes for new residents and set up turnovers.
- Assisted residents with bus passes, rideshares, Telehealth, MyChart, and Zoom.
- Met residents non-judgmentally, established common ground, and built trusting relationships using motivational interviewing.
- Proficient in HMIS, Clarity, and WellSky.
- Oversaw inventory control for operations supplies, ensuring availability and organization.
- Set up and served meals, and cleaned up afterwards.
- Engaged residents non-judgmentally, established common ground, and built trusting relationships through motivational interviewing techniques.
- Received and distributed mail and packages.
- Provided peer counseling support to individuals navigating challenges in their lives.
- CPR, First Aid, & AED certified.
- Completed Crisis Prevention Institute training, earning certification for crisis intervention.
Medical Courier Driver
Antech Diagnostics
04.2021 - 09.2023
- Executed scheduled route using ELD smartphone app, ensuring accurate navigation and timely deliveries.
- Collected lab samples from vets, humane societies, animal hospitals, and zoos for prompt delivery to lab, supporting critical testing processes.
- Documented samples through photography and logging, securing containers to maintain sample integrity.
Shelter Organizer
Low Income Housing Institute
05.2019 - 06.2023
- Oversaw and monitored the safety of clients, the facility, and nightly shelter operations.
- Established trusting relationships with clients to better serve their needs in transitioning from homelessness to permanent housing, providing opportunities for a better quality of life.
- Practiced de-escalation, motivational interviewing, MHFA, co-occurring disorders, and suicide prevention.
- Assisted with life skills development.
- Utilized WellSky software for case management and client tracking.
- Facilitated life skills development to empower clients in achieving independence.
- Organized client activities such as Bingo, group outings, sound health, zoo, aquarium, and shopping.
- Escorted clients to necessary appointments, such as doctor's appointments.
- Conducted room inspections.
- Coordinated client activities, including Bingo, group outings, and wellness programs, to foster community engagement and social skills.
- Performed light janitorial and maintenance duties.
- Cultivated trusting relationships with clients to support their transition from homelessness to permanent housing, enhancing quality of life.
Overnight Staff
CWS (COLD WEATHER SHELTER)
11.2019 - 03.2021
- Provided safe, warm overnight shelter for homeless population.
- Assisted volunteers with serving breakfast and dinner.
- Monitored nightly operations.
- Set up the church with mats, blankets, donation bins, and a personal hygiene area.
- Ensured safety protocols for shelter and clients were consistently followed.
- Oversaw nightly operations to maintain a secure and welcoming environment.
- Cleaned restrooms, picked up, and removed all trash inside and outside of the church.
- Ensured all guests had left the church property.
- Locked up church keys and completed nightly reports.
Certified Peer Counselor
CCSWW
06.2013 - 04.2017
- Collaborated with team to develop policies and procedures for peer support operations in new adult mental health and CD program at CCSWW.
- Conducted outreach in personal homes, shelters, day centers, and streets to provide adult mental health and CD services to underserved populations.
- Met people non-judgmentally, practicing motivational interviewing.
- Established common ground to build trusting relationships.
- Advocated for individuals, ensuring their voices were heard in mental health and CD services.
- Assisted in establishing natural resources.
- Proficient in HMIS and Clarity.
- Attended weekly meetings for team collaboration.
- Escorted clients to medical and mental health appointments.
- Provided Mental Health Court assistance.
- Trained in De-escalation, MHFA, trauma-informed care, and co-occurring disorders.
- Achieved certification as a peer counselor to provide support.
- Achieved certifications in CPR, First Aid, and AED to ensure safety.
- Secured food handler permit to maintain safety standards in food service.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
Building Supervisor DBM
Dependable Building Maintenance
10.2000 - 08.2012
- Oversaw nightly operations of two janitorial crews across three medical facilities, ensuring compliance with contract standards.
- Managed bio-waste disposal including red bags and sharp containers.
- Responsible for all hard floor and carpet care (shampoo, extraction of carpet, strip, scrub, clean, refinish hard floors, buff, and polish).
- Managed payroll.
- Oversaw payroll processing for all employees to ensure timely and accurate payments.
- Monitored and tracked inventory levels to ensure adequate supplies for operations.
- Facilitated monthly safety meetings to promote workplace safety and address team concerns.
- Completed nightly verbal and written reports.
- Maintained daily logs and reports.
- Resolved complaint issues.
- Addressed and resolved customer complaints to enhance service quality and satisfaction.
Education
Certified Peer Specialist - Adult Mental Health
State of WA. Department of Social and Behavioral Health
Tacoma, WA10-2013
High School -
China Spring High
Waco, TX01-1986
Skills
Route Optimization
Delivery Coordination
Commercial driving
Vehicle maintenance
Organizational Skills (10 years)
Customer Service (10 years)
Teamwork and collaboration
Route optimization
Certification
Certified Peer Counselor (September 2013 to December 2025)
Timeline
CMA - Case Manager Assistance
The Salvation Army-TSA Seattle Social Services
04.2023 - 05.2025
Medical Courier Driver
Antech Diagnostics
04.2021 - 09.2023
Delivery Driver
DoorDash
03.2021 - Current
Overnight Staff
CWS (COLD WEATHER SHELTER)
11.2019 - 03.2021
Shelter Organizer
Low Income Housing Institute
05.2019 - 06.2023
Certified Peer Counselor
CCSWW
06.2013 - 04.2017
Building Supervisor DBM
Dependable Building Maintenance
10.2000 - 08.2012
Certified Peer Specialist - Adult Mental Health
State of WA. Department of Social and Behavioral Health
High School -
China Spring High