FRANCIS LA LUNA
ISLAND PHOTOGRAPHY
Queens,NY
11
years of professional experience
Detail-oriented operations and production professional with over 8 years of experience managing workflows and coordinating teams in fast-paced environments. Proven expertise in scheduling, data management, and quality assurance drives efficient project delivery and enhances overall productivity. A strong track record of proactively solving problems under tight deadlines reflects a steadfast commitment to excellence. Skilled in fostering collaboration and driving results, contributing effectively to organizational goals.
Work History
School Portraits Supervisor
8 Years 1 Month- Lead end-to-end school portrait department operations, coordinating preparation, event execution, production, quality control, and post-event workflows while supervising a two-person team.
- Manage production of student identification cards for 25+ schools and more than 30,000 students annually, maintaining accuracy in matching student information and photographs.
- Coordinate senior portrait scheduling and communications for 25+ schools, achieving a timely completion rate through organized scheduling, email communication, and mailed outreach.
- Maintain and format high-volume student and school data for multiple schools and graduation events, ensuring records remain accurate and print-ready while reducing production issues.
- Prepare and organize sequence cards for portrait events to support efficient student flow and accurate on-site order processing.
- Produce and deliver yearbook portrait files for 40+ schools, maintaining accuracy and timely delivery for printed yearbook production.
- Conduct detailed quality-control reviews of data, images, and production files, identifying issues before final delivery and minimizing errors and rework.
- Manage multiple school projects, requirements, and deadlines simultaneously during high-volume production periods, maintaining consistent workflows and delivery standards.
- Improved team efficiency through workflow optimization while supervising and coordinating the work of two employees.
Assistant Store Leader
2 Years 5 Months- Supported daily store operations and customer service standards while working alongside the Store Leader to maintain overall store performance.
- Oversaw Game Advisors and Senior Game Advisors during the Store Leader's absence, helping maintain team productivity and smooth day-to-day operations.
- Applied knowledge of the company's buy, sell, trade, and reservation business model to support sales activities and store performance.
- Assisted with team supervision, customer service, and operational responsibilities in a fast-paced retail environment.
- Reduced customer issues by 25% with introduction of surveys and questionnaires.
- Supervised 6 co-workers.
Education
- Psychology
Associate Of Arts - Liberal Arts
- Graduated with 3.8 GPA
- GPA: 3.8
Skills
Operations management
Project management
Data quality assurance
Process improvement
Workflow management
Event logistics coordination
Scheduling and event coordination
Document and file production
Microsoft Excel proficiency
Microsoft Word proficiency
Team supervision
Priority management
Event risk assessment
Training and mentoring
Goal oriented
Staff management
Timeline
School Portraits Supervisor
ISLAND PHOTOGRAPHY
09.2018 - CurrentRead More
Assistant Store Leader
GAMESTOP
03.2016 - 08.2018Read More
Adelphi University
from Psychology
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Nassau Community College
Associate Of Arts from Liberal Arts
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