NP6 Point of Sale (POS) software
Francis Martinez
Roosevelt
Summary
Proven leader and quick learner, adept in technology and analytical skills, I excelled at McDonald's by enhancing team performance and customer satisfaction. Trained staff in efficient operations, significantly improving service quality. My strong leadership and professional demeanor have consistently fostered a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Night Shift Lead
McDonald's
09.2022 - 12.2024
- Observed each team member to carry out duties and provided constructive criticism.
- Trained staff members to perform inventory management, customer service and maintenance.
- Maintained stock of products for use by team members throughout the evening and night.
- Assisted customers with complaints, questions, and concerns.
- Assigned each member of 6 to 12 person team with specific daily tasks and responsibilities.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Crew Member
McDonald's
09.2021 - 09.2022
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
The ASK Academy
Rio Rancho, NM05-2022
Skills
- Strong leadership
- Training and coaching experience
- Duty assignment
- Analytical skills
- Determined worker
- Professional demeanor
- Quick learner
- Aptitude for technology
Software
Timeline
Night Shift Lead
McDonald's
09.2022 - 12.2024
Crew Member
McDonald's
09.2021 - 09.2022
High School Diploma -
The ASK Academy
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