Francis Matias
Lawrence,MA
Overview
6
6
years of professional experience
Work History
Lawrence IT Support
Carlos Castillo
Lawrence, MA
03.2022 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Coached employees through day-to-day work and complex problems.
- Take Calls for Help Desk in English and Spanish (Revolving around tech problems for the City Of Lawrence Database)
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
Cashier
Home Depot
Methuen, MA
03.2021 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Data Entry
Zwicker & Associates P.C.
North Andover, MA
09.2018 - 06.2019
- This was a Corporate Work study program which was granted to me by my Highschool
- Performed data entry of archival information into computer system.
- Ensured accuracy of data entry into the computer system.
- Verified accuracy of data entry into agency databases.
- Performed quality assurance checks on data entry accuracy.
- Performed data entry tasks associated with customer accounts.
- Utilized data entry software to track canvassing progress and results.
Food Service Worker
Panera Bread
Andover, MA
07.2020 - 09.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Education
High School Diploma -
Notre Dame Cristo Rey HighSchool
06.2021
Some College (No Degree) - Computer And Information Sciences
Northern Essex Community College
Skills
- Problem Identification
- Life Skills Development
- Social Perceptiveness
- Computer Knowledge
- Bilingual
- Technical Support and Assistance
- Service Documentation
- Software Installation
- POS Systems
Languages
Spanish
Native/ Bilingual
Timeline
Lawrence IT Support
Carlos Castillo
03.2022 - Current
Cashier
Home Depot
03.2021 - 06.2021
Food Service Worker
Panera Bread
07.2020 - 09.2020
Data Entry
Zwicker & Associates P.C.
09.2018 - 06.2019
High School Diploma -
Notre Dame Cristo Rey HighSchool
Some College (No Degree) - Computer And Information Sciences
Northern Essex Community College