Overview
Work History
Education
Skills
Languages
Timeline
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Francis Matias

Lawrence,MA

Overview

6
6
years of professional experience

Work History

Lawrence IT Support

Carlos Castillo
Lawrence, MA
03.2022 - Current
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Coached employees through day-to-day work and complex problems.
  • Take Calls for Help Desk in English and Spanish (Revolving around tech problems for the City Of Lawrence Database)

  • Developed and maintained user accounts, permissions, and access rights.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.

Cashier

Home Depot
Methuen, MA
03.2021 - 06.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Data Entry

Zwicker & Associates P.C.
North Andover, MA
09.2018 - 06.2019
  • This was a Corporate Work study program which was granted to me by my Highschool

  • Performed data entry of archival information into computer system.
  • Ensured accuracy of data entry into the computer system.
  • Verified accuracy of data entry into agency databases.
  • Performed quality assurance checks on data entry accuracy.
  • Performed data entry tasks associated with customer accounts.
  • Utilized data entry software to track canvassing progress and results.

Food Service Worker

Panera Bread
Andover, MA
07.2020 - 09.2020
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Education

High School Diploma -

Notre Dame Cristo Rey HighSchool
06.2021

Some College (No Degree) - Computer And Information Sciences

Northern Essex Community College

Skills

  • Problem Identification
  • Life Skills Development
  • Social Perceptiveness
  • Computer Knowledge
  • Bilingual
  • Technical Support and Assistance
  • Service Documentation
  • Software Installation
  • POS Systems

Languages

Spanish
Native/ Bilingual

Timeline

Lawrence IT Support

Carlos Castillo
03.2022 - Current

Cashier

Home Depot
03.2021 - 06.2021

Food Service Worker

Panera Bread
07.2020 - 09.2020

Data Entry

Zwicker & Associates P.C.
09.2018 - 06.2019

High School Diploma -

Notre Dame Cristo Rey HighSchool

Some College (No Degree) - Computer And Information Sciences

Northern Essex Community College

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Francis Matias