Francis Okoro

Bike Technician

Dick's Sporting Goods, Inc

09.2021 - Current

Conducted timely preventative maintenance on rental fleet bikes to ensure consistent performance throughout their life cycle.
Optimized workshop layout to improve workflow efficiency, making it easier for technicians to access tools and equipment as needed.
Built custom bicycles tailored to specific client preferences or physical requirements, delivering unique products that exceeded expectations.
Educated customers on proper bike care and maintenance, resulting in fewer returns and increased customer satisfaction.
Performed routine safety checks on all bicycles in inventory, ensuring they met industry standards before being sold or rented out.
Enhanced customer satisfaction by providing efficient and accurate bike repairs and maintenance services.
Trained new technicians on proper repair techniques, tools usage, and workshop procedures, improving overall team efficiency.
Implemented quality control measures during bike assembly process that resulted in fewer post-purchase issues for customers.
Provided exceptional customer service by addressing inquiries promptly and professionally while offering expert advice based on individual needs.
Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
Cleaned and lubricated bicycle parts.
Aligned wheels and installed and adjusted brakes and brake pads.
Performed new bike assemblies and proper alignment of wheels to optimize performance.
Handled estimation of parts, bike and component repairs and replacements.
Assisted clients in selecting the appropriate bikes and accessories for their needs, resulting in increased sales and customer satisfaction.
Collaborated with team members to complete complex repair projects, leading to successful outcomes and satisfied customers.