Francis Ragozino
Palm Bay
Summary
Sharp security guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in security procedures and surveillance. Carries out instructions effectively.
Experienced in providing emergency response, solving conflicts and completing background searches. Knowledgeable about legal and less-than-lethal weapons, defensive strategies and report writing.
Successful at reducing criminal activity, unauthorized access, and vandalism on facility grounds. Well-versed in carefully evaluating and tracking personnel and packages.
Vigilant Armed Security Guard known for high productivity and efficient completion of tasks. Skilled in risk assessment, surveillance techniques, and emergency response coordination. Excel in communication, teamwork, and problem-solving to ensure safety and security in all assignments. Committed to applying these skills to maintain secure environments and protect assets with unwavering attention to detail.
Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Background includes making a positive impact on security at a facility by completing patrols, reviewing feeds and scanning incoming people, vehicles and items. Enthusiastic about offering skills to a new company in need of a highly-qualified security professional.
Overview
14
14
years of professional experience
Work History
Armed Security Guard / Bouncer
Rosie's Bottoms up Bar
04.2022 - Current
- Observed and reported any hazardous conditions or activities within the premises.
- Searched bags, packages, containers for prohibited items prior to entry into restricted areas.
- Interacted courteously with visitors while verifying their identity through valid credentials.
- Provided emergency medical response when needed such as administering CPR or first aid.
- Monitored entrances and exits to prevent unauthorized access.
- Maintained logs of surveillance activities, incidents, and other related information.
- Remained alert at all times for potential risks posed by individuals on the premises.
- Conducted foot patrols in high-traffic areas to identify suspicious activities or persons.
- Inspected vehicles entering and exiting the premises for contraband items or weapons.
- Responded to alarms, investigated disturbances, and apprehended suspects as necessary.
- Assisted law enforcement officers during investigations by providing appropriate information.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
- Communicated with local law enforcement when necessary regarding matters such as fights, disorderly conduct, trespassers.
- Ensured that no weapons were brought into the club by checking bags upon entry.
- Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
- Provided customer service by answering questions and assisting patrons as needed.
- Utilized conflict resolution skills to peacefully resolve disputes among patrons.
- Enforced venue rules and policies consistently to maintain order and safety.
- Performed ID checks to verify age and authenticity, ensuring compliance with legal drinking age laws.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Planned comprehensive security plans with security team to provide optimal security coverage of establishment.
- Resolved conflicts and restrained patrons from getting into fights.
- Conducted pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
- Maintained secure entrance and exit points to ensure safety of patrons and staff.
- Monitored patron behavior to identify and de-escalate potential conflicts or disturbances.
- Assisted in emergency situations by guiding patrons to exits and providing first aid when necessary.
- Inspected bags or belongings as part of entry security procedures.
Asset Protection
Walmart 1040 Malabar rd
05.2015 - 11.2024
- Trained new asset protection staff members on loss prevention techniques.
- Facilitated communication between store associates and regional management regarding asset protection issues.
- Developed, implemented, and maintained asset protection programs and procedures.
- Implemented new technologies such as electronic article surveillance systems and radio frequency identification tags to enhance asset protection efforts.
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Prepared accurate documentation relating to incident reports or investigations conducted by Asset Protection Associates.
- Created reports on key metrics related to asset protection performance such as shoplifting incidents, investigations conducted.
- Maintained accurate records of all incidents involving asset protection issues within the district.
- Ensured compliance with all federal, state, and local laws regarding asset protection.
- Provided leadership, direction, and guidance to team members in the Asset Protection Department.
- Coordinated with local police departments on asset protection matters including shoplifting arrests and prosecutions.
- Assisted in the development of training materials for new hires related to asset protection topics.
- Established policies and procedures to ensure asset protection, prevent shrinkage, and protect customer safety.
Maintenance Worker
City of Palm Bay Public Works
08.2015 - 07.2019
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained outdoor areas, including landscaping and parking lot repairs.
- Operated a variety of hand tools and power tools for various maintenance activities.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Coordinated with management to prioritize maintenance tasks.
- Disassembled malfunctioning machines using appropriate tools and replaced defective components with new ones.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Collected trash from designated areas within the building on a daily basis.
- Collaborated with team members to assess equipment performance needs.
- Replaced worn out parts, lubricated moving parts, and tightened connections to restore functionality.
- Maintained compliance with internal and regulatory safety standards.
- Operated a variety of hand and power tools safely and efficiently.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Cleaned and lubricated machinery to prevent breakdowns and extend lifespan.
- Ensured that work areas were safe by following established safety protocols at all times.
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Medical Assistant
Quality Medical Care
09.2010 - 04.2014
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Medical Assistant
Keiser University Melbourne Fl
Melbourne, Florida09-2010
Skills
- BLS/CPR certification
- Law enforcement assistance
- D&G licensing
- Facility patrols
- Asset protection
- Hostile environment training
- Self-defense
- Situational awareness
- Crime prevention
- CCTV system operations
- Emergency response
- Public safety
- Patrol procedures
- Investigative skills
- Security equipment
- De-escalation techniques
- Close quarters combat
- Electronic surveillance
- Facility protection
Timeline
Armed Security Guard / Bouncer
Rosie's Bottoms up Bar
04.2022 - Current
Maintenance Worker
City of Palm Bay Public Works
08.2015 - 07.2019
Asset Protection
Walmart 1040 Malabar rd
05.2015 - 11.2024
Medical Assistant
Quality Medical Care
09.2010 - 04.2014
Medical Assistant
Keiser University Melbourne Fl
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