FRANCIS SANO
Remote Customer Service Agent
Deerfield Beach,Florida
Summary
A customer service position to problem solve. Deescalate calls when necessary and. upsell when the opportunity arises. SUMMARY: Over fourteen years customer service experience. Consistent in solving problems and providing correct information. SALES: Sold mortgage leads throughout the United States. Increased sales from $20,000 to over $250,000 yearly. RECRUITING: Developed recruiting sourcing methods. MANAGEMENT: Managed up to 20 people in sales,customer service, recruiting and administratiion. Turnover maintained below 14% in high turnover business.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales and Customer Support
Advanced Technical Support
Boca Raton, Florida
05.2013 - 01.2014
Remote access in five different countries to customers with computer issues. Sold virus protection and technical support contracts.
Telephone Fundraiser
MULTIPLE SCLEROSIS FOUNDATION
Fort Lauderdale, Florida
01.2012 - 01.2013
Inbound calls provided by a mad dialer.
Asking for charitable donations on behalf of persons with multiple sclerosis disabilities.
Customer Service Representative
JACAR
Coral Springs, Florida
01.2006 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Reservation Agent
WYNDHAM FAIRFIELD RESORTS
Margate, Florida
01.2002 - 01.2006
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. On a daily basis also made RCI reservations around the world.
Manager/ Mortgage Lead Provider
AMERICAN MARKETING
Delray Beach, Florida
04.1999 - 10.2001
- Obtained customers social security number by phone for mortgage referral.
Pharmaceutical Detailer by Phone
Bayer Pharmaceutical
Boca Raton, FL
04.2001 - 09.2002
Contacted doctor's offices along the East Coast of the United States. Spoke with nurses on a daily basis until the doctor was available to receive the pertinent information regarding Avelox antibiotic
Education
B.B.A - Business Management
University of Massachusetts
Skills
Solution selling
Timeline
Sales and Customer Support
Advanced Technical Support
05.2013 - 01.2014
Telephone Fundraiser
MULTIPLE SCLEROSIS FOUNDATION
01.2012 - 01.2013
Customer Service Representative
JACAR
01.2006 - 01.2012
Customer Service Reservation Agent
WYNDHAM FAIRFIELD RESORTS
01.2002 - 01.2006
Pharmaceutical Detailer by Phone
Bayer Pharmaceutical
04.2001 - 09.2002
Manager/ Mortgage Lead Provider
AMERICAN MARKETING
04.1999 - 10.2001
B.B.A - Business Management
University of Massachusetts