Francis Shelton II
Memphis,US
Summary
Dedicated results-driven professional with experience spanning in Leadership and Management, Engineering, And Technical Repair. Seeking an opportunity to utilize current skills and education while expanding knowledge of new concepts within a reputable company to contribute to innovative solutions and support organizational growth. Very passionate about learning, problem-solving and driving innovative solutions in fast paced environments.
Overview
16
16
years of professional experience
Work History
Team Leader
FEDEX
Memphis, US
08.2022 - 04.2025
- Mange a team of 50+ plus employee's
- Mange a team that is constantly rated highest in the department finishing with recirc rate of first and second place
- Assigning duties and task based on operational needs
- Enhance team motivation and performance through effective communication and support
- Conduct regular meetings to set clear production goals and assess progress
- Implement innovative strategies to meet operational needs and improve efficiency
- Ensure accurate package distribution
Test Engineering Technician L2
FLEX LTD
Memphis, US
10.2015 - 05.2024
- Worked closely with process, test and quality engineers
- Recorded and analyzed data while performing validations, and generated logs for accurate documentation
- Resolved network, software, and hardware issues, through effective ticket system
- Tested servers, hardware components and software
- Building and designing fixtures to enhance production efficiency and decrease cost
- Developed creative problem-solving techniques to help reduce cost and waste
- Meeting project timelines and budget constraints
- Installed and maintained software programs
- Perform daily maintenance on test equipment and provided data reports
- Tested New Product Introduction (NPI)
- Providing data reports and presentations to engineering teams, customers, and management
- Conducted time studies and test trials
- Utilized various test instruments to assess the functional performance of systems, networks, and components
- Trained production, test operators, and repair technicians on test equipment on how to use them
Manager
KMART, SEARS HOLDING
Memphis, US
12.2008 - 10.2016
- Managed daily and nightly operations
- Managed six departments such as Electronics, Layaway, Gardenshop, Toys, Sporting Goods, and DIY
- Led sales growth, boosting profit margins through strategic planning and execution
- Optimized employees schedules, ensuring efficient floor coverage and operational success
- Addressed performance issues with corrective actions, enhancing team productivity
- Managed inventory with audits and controls, reducing shrinkage and maximizing stock accuracy
Lead Repair Technician L3
FLEX LTD
Memphis, US
05.2013 - 10.2015
- Certified Apple and IBM laptops
- Repaired Desktops and Laptops
- Tested Servers
- Troubleshooting and diagnosing both hardware components and software performance issues
- Managed work orders by entering and distributing
- Trained technicians and testers on both hardware software operations and process
Education
Associate of Applied Science - Computer Engineering Science
Southwest Tennessee Community College
Memphis, TN05.2012
Technical Certificate - Networking Industrial Computer Fundamentals
Southwest Tennessee Community College
Memphis, TN05.2011
Technical Certificate - Electrical/Electronic Engineering Fundamentals
Southwest Tennessee Community College
Memphis, TN05.2010
Skills
- Hardware And Software Installation
- OSI Model
- Network Operating Systems
- Technical Support
- Troubleshooting and Diagnosing
- Active Directory
- C and Phyton
- Desktop support
- Desktop and Laptop Repair
- Microsoft Office
- Communication
- Problem-Solving
- Leadership and Management
- Multitasking
- Customer Service
- Performance Testing
- Documentation
- Critical Thinking
Timeline
Team Leader
FEDEX
08.2022 - 04.2025
Test Engineering Technician L2
FLEX LTD
10.2015 - 05.2024
Lead Repair Technician L3
FLEX LTD
05.2013 - 10.2015
Manager
KMART, SEARS HOLDING
12.2008 - 10.2016
Associate of Applied Science - Computer Engineering Science
Southwest Tennessee Community College
Technical Certificate - Networking Industrial Computer Fundamentals
Southwest Tennessee Community College
Technical Certificate - Electrical/Electronic Engineering Fundamentals
Southwest Tennessee Community College