FRANCIS SORIANO
Hayward,CA
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving organizational objectives. Committed to exceptional service and continuous professional development.
Overview
10
10
years of professional experience
Work History
Data Labeling Analyst II
Magnit
Menlo Park, CA
12.2023 - 11.2025
- Led red-team adversarial testing operations, organizing expert groups to simulate attacks, identify vulnerabilities, and surface safety gaps in AI-generated media outputs.
- Conducted end-to-end safety assessments of generative media, reviewing outputs for harmful behaviors, policy violations, and alignment with Meta's safety, legal, and content standards.
- Refined generative media safety guidelines with Policy and Legal teams, ensuring compliance and secure release of AI-generated content.
- Implemented safety controls and evaluation standards for multimodal GenAI systems (Text-to-Image, Image-to-Image, Text-to-Video), enhancing responsible model development and deployment.
Trust and Safety Operations Support Agent
24 Seven
Remote, AR
07.2023 - 11.2023
- Conducted comprehensive investigations of driver and customer complaints, utilizing internal databases, engineering workflows, and GPS/timestamp analytics to validate event timelines, document findings, and implement access-restriction decisions.
- Handled 200+ weekly customer safety issues, systematically documenting incidents, categorizing per policy, and taking corrective actions to mitigate risks and maintain platform integrity.
- Liaised and coordinated investigations between internal and external teams, ensuring timely follow-up and effective information exchange.
Quality Analyst (Trust & Safety)
Accenture
Fremont, CA
11.2018 - 03.2023
- Conducted audit re-reviews and investigated high-risk Trust & Safety cases (impersonation, harassment, access abuse, legal escalations), providing data-driven insights to leadership to improve systemic safety outcomes.
- Improved enforcement accuracy from 90% → 98% by identifying policy gaps and delivering RCA-driven coaching and training programs across high-risk workflows.
- Monitored user behavior and platform activity to detect potential fraud and abuse, mentoring 60 analysts to enhance policy comprehension and decision accuracy.
- Acted as primary escalation point to resolve policy disputes, ensuring consistent enforcement of Community Standards and Policies among SMEs and analysts.
Content Review Associate
BCforward
Mountain View, CA
07.2017 - 11.2018
- Reviewed user-generated content for alignment with internal content policy and implementation standard. Consistently maintained status as top performer by labeling high volume of tickets (averaging 400/day) while maintaining above 99% quality.
- Evaluated work based on defined policies and procedures, maintaining neutrality throughout the process.
- Analyzed processes and provided feedback to refine policies, clarifying ambiguities and addressing edge-case scenarios.
- Coached new Content Review Associates at 1:10 ratio, enhancing onboarding experience and fostering team cohesion.
QA Software Tester
Toolwire
Pleasanton, CA
08.2016 - 04.2017
- Integrated QA methodologies into the Agile development cycle, systematically identifying and resolving defects while maintaining high quality and efficiency at each stage.
- Executed ad-hoc testing for functionality, regression, usability, session, and browser testing of web applications, ensuring comprehensive coverage and quality assurance.
- Streamlined bug reports and test cases, enabling developers to quickly identify overlooked issues and complete a ten-episode series within two months, ahead of schedule.
Format QA Tester
Yoh
San Mateo, CA
08.2015 - 01.2016
- Executed test cases from technical requirement checklist for pre-release titles on PlayStation consoles and portable systems, ensuring quality standards were met.
- Performed quality assurance, compliance, and compatibility testing for PlayStation consoles.
- Developed and maintained organized manual test cases for team, enhancing testing processes and ensuring comprehensive coverage.
- Logged detailed reports of problems and concerns in tracking database system, facilitating timely resolution by management.
Education
Bachelor of Science - Media Arts & Animation
Art Institute of California - San Francisco
San FranciscoSkills
- Data analysis
- Data validation techniques
- Quality assurance processes
- Microsoft Excel expertise
- Basic SQL knowledge
- Basic Linux proficiency
- Root cause analysis
- Risk decision making
- Fast-paced adaptation
- Communication skills collaboration
- Data analysis
Timeline
Data Labeling Analyst II
Magnit
12.2023 - 11.2025
Trust and Safety Operations Support Agent
24 Seven
07.2023 - 11.2023
Quality Analyst (Trust & Safety)
Accenture
11.2018 - 03.2023
Content Review Associate
BCforward
07.2017 - 11.2018
QA Software Tester
Toolwire
08.2016 - 04.2017
Format QA Tester
Yoh
08.2015 - 01.2016
Bachelor of Science - Media Arts & Animation
Art Institute of California - San Francisco