Summary
Overview
Work History
Education
Skills
Timeline
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Mumal Salim

Fremont,CA

Summary

As a highly dedicated and skilled professional, I have a proven track record of blending analytical and communication skills to identify and address the unique needs of clients. I am a strategic problem solver, talented performer, and sophisticated manager, with superior communication, planning, and decision-making skills. I thrive in high-pressure environments and have a talent for managing high-volume workloads with ease.

Overview

6
6
years of professional experience

Work History

AI Data Labeling Analyst

Rose International (Meta)
11.2023 - Current
  • Reviewed and analyzed Meta's AI models to ensure safety
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.


Trust & Safety Analyst

Vaco, SF Bay Area
07.2023 - 10.2023
  • Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results.
  • Monitored and moderated consumer conversations during high-volume periods throughout year.
  • Contextualized data, analyzed and shared relevant information and discussed actionable recommendations.

Trust & Safety Associate

Accenture (YouTube)
05.2022 - 04.2023
  • Established and enforced internal controls, workflows, and policies to promote a safe working environment
  • Complied with all applicable standards, policies, and regulatory guidelines
  • Applied critical thinking to evaluate and solve complex problems
  • Ensured compliance with established internal controls and policies

Client Product Associate

Accenture (Meta)
11.2021 - 05.2022
  • Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging
  • Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Triaged support tickets, resolved issues; escalated all unresolved tickets to lead tech/engineers

Content Review Analyst

Accenture (Facebook)
07.2019 - 11.2021
  • Reviewed user-generated content and classified it according to policy
  • Provided insights and trends on the content reviewed
  • Provided feedback and suggestions on the review process and workflows
  • Made suggestions for product innovation
  • Performed general data entry related tasks with a 98% accuracy score

Beauty Advisor

DFS Inc. (Estee Lauder)
03.2019 - 06.2019
  • Used analytical strategies to quickly resolve customer concerns
  • Coordinated efficient restocking of the sales floor with current merchandise and accurate signage for promotions
  • Utilized a consultative sales approach to understand customer needs and recommend relevant offerings
  • Prepared and submitted end-of-shift reports

Beauty Advisor

Sephora USA Inc.
10.2018 - 03.2019

Associate Manager

Z Gallerie
02.2018 - 10.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Trained new sales associates

Education

Bachelor of Arts - Communication & Marketing

De Anza College
Cupertino, CA

High School Diploma -

Berkeley High School
Berkeley, CA
2013

Skills

  • Teamwork: Demonstrated ability to work collaboratively in a team environment, actively contributing to the achievement of team goals and objectives
  • Time Management: Excellent time management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
  • Problem-Solving: Strong problem-solving abilities and the capacity to identify opportunities for process improvement and drive efficiency within purchasing operations
  • Exceptional multi-tasking abilities
  • Strategic planning and decision-making skills A sharp and analytical mind
  • Excellent cross-cultural communication skills Skilled in project and schedule management
  • Outstanding team leadership skills
  • Expertise in expense reporting and filing/data archiving
  • Financial Analysis: Strong analytical skills with the ability to gather statistical data, conduct ad-hoc data analyses, and generate reports with thoughtful recommendations
  • Reporting and Data Analysis: Proficient in Microsoft Excel and Power BI, with the ability to create high-performing and dynamic formulas, generate reports, and create Power BI reports from scratch
  • Purchase Order Management: Proficiency in placing and receiving purchase orders for tooling
  • Communication and Collaboration: Strong Microsoft Office skills and ability to contribute to wider corporate objectives by effectively working with senior managers and cross-functional teams
  • Attention to Detail: Exceptional attention to detail and accuracy in data gathering, analysis, and reporting
  • Triaged support ticketing
  • AI Data Modeling

Timeline

AI Data Labeling Analyst

Rose International (Meta)
11.2023 - Current

Trust & Safety Analyst

Vaco, SF Bay Area
07.2023 - 10.2023

Trust & Safety Associate

Accenture (YouTube)
05.2022 - 04.2023

Client Product Associate

Accenture (Meta)
11.2021 - 05.2022

Content Review Analyst

Accenture (Facebook)
07.2019 - 11.2021

Beauty Advisor

DFS Inc. (Estee Lauder)
03.2019 - 06.2019

Beauty Advisor

Sephora USA Inc.
10.2018 - 03.2019

Associate Manager

Z Gallerie
02.2018 - 10.2018

Bachelor of Arts - Communication & Marketing

De Anza College

High School Diploma -

Berkeley High School

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Mumal Salim