Francis Storione
Kissimmee,FL
Overview
27
27
years of professional experience
Work History
Food and Beverag Specialist
Jerry Longos meatballs and martinis
Dover , DE
01.2019 - 09.2022
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Restaurant Food Server
Capital Grille
Las Vegas , Nevada
06.2005 - 09.2022
- Greeted customers and provided them with menus.
- Took orders for food and beverages, accurately recorded them, and relayed to kitchen staff.
- Suggested menu items to customers based on their preferences.
- Checked in with diners throughout the meal to ensure satisfaction.
Food Server
Palm Restaurant
Las Vegas, Nevada
09.1995 - 09.2015
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
Education
High School Diploma -
At John Neumann High School
Philadelphia, PA06-1981
Timeline
Food and Beverag Specialist
Jerry Longos meatballs and martinis
01.2019 - 09.2022
Restaurant Food Server
Capital Grille
06.2005 - 09.2022
Food Server
Palm Restaurant
09.1995 - 09.2015
High School Diploma -
At John Neumann High School