Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Generic

Francis Wilson

Atlanta,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Consumer Experience manager

Nike
07.2021 - Current
  • Lead 100's of store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assessed performances to determine training needs and define accurate plans to improve customer experience
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.

Security Professional

Allied Universal @ Facebook
Atlanta, GA
01.2020 - 07.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Recorded incident reports with detailed accounts of occurrences
  • Handled and monitored security alarms and systems, responded to distress, and observed and reported any suspicious activities.

Assistant Store Manager

AT&T
01.2014 - 04.2017
  • Provided direction and leadership at multiple retail stores in Middle GA area
  • Exceeded all assigned sales performance, revenue and productivity targets at each location by ensuring that all employees received necessary training to appropriately serve customers and meet sales objectives
  • Instrumental in complete turnaround of underperforming sales team resulting in 67% revenue increase in 1 year
  • Exceeded all quotas throughout tenure, averaging more than 8 million in annual sales
  • Increased profit $3 million despite tough local economic pressures.

Retail Sales Consultant

AT&T
01.2008 - 01.2014
  • Educated customers on products and services, providing customized solutions for increased sales
  • Maintained consistent, high performance by focusing on customer service, value building, and professionalism
  • Ranked in Top 5% among sales associates nationwide throughout tenure as RSC
  • Promoted to management within 6 months of full-time employment for displaying exceptional performance, leadership and peer coaching abilities
  • First RSC promoted into management from location in six years

Education

Sports Management

Georgia Southern University

High School Diploma -

Northside High School

Skills

  • Extraordinary Customer Service
  • Strong Communication Skills
  • Problem Solver
  • Microsoft Office proficiency
  • Time management
  • Theft Investigation
  • Incident Reporting
  • Data Tracking
  • CCTV Monitoring
  • RFID Tracking

Accomplishments

Financial responsibility ranging from $5- $8 million per location Achieved increased sales in multiple locations up to 67% sales growth Hired and coached more than 200 employees Promoted 20+ employees within 6 years of leadership 6-year proven sales growth track record Won multiple “CES Champion” award for exhibiting Extraordinary Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Consumer Experience manager

Nike
07.2021 - Current

Security Professional

Allied Universal @ Facebook
01.2020 - 07.2021

Assistant Store Manager

AT&T
01.2014 - 04.2017

Retail Sales Consultant

AT&T
01.2008 - 01.2014

Sports Management

Georgia Southern University

High School Diploma -

Northside High School

Similar Profiles

CREATE PROFILE
Francis Wilson