Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisca Andrade

Longview,TX

Summary

Compassionate Clinical Assistant with experience in a variety of healthcare settings. Strengths include patient care, medical terminology understanding and clinical procedures knowledge. Previous work demonstrated significant impact through effective team collaboration, problem-solving skills, and commitment to patient health and wellness.

Overview

5
5
years of professional experience

Work History

Clinical Assistant

Wellness Pointe
Longview, TX
07.2023 - Current
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Coordinated referrals between primary care providers and specialists as necessary.

Patient Support Representative

Wellness Pointe
Longview, TX
08.2022 - 07.2023
  • Greeted visitors, checked in/out patients, collected copays, verified insurance information, completed paperwork, and answered phones as needed.
  • Coordinated with physicians, nurses, technicians, and other healthcare providers on behalf of patients.
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Medial Billing/Insurance Verification Specialist

Wellness Pointe
Longview, TX
08.2019 - 08.2022
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Developed a working knowledge of insurance plans, Medicaid regulations and requirements.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

Reservation Center Specialist

Wellness Pointe
Longview, TX
2016 - 2019
  • Answered incoming calls from patients, doctors, and other healthcare providers in a timely manner.
  • Adhered to HIPAA regulations while handling confidential patient information over the phone.
  • Entered patient information into the computer system accurately and efficiently.
  • Performed outbound calls to remind patients of upcoming appointments or answer questions about their accounts.
  • Assisted patients with scheduling appointments for doctor visits or follow-up care.
  • Engaged in conversation with customers to understand needs, resolve issues and answer questions.

Education

High School Diploma -

Winona High School
Winona, TX
05-2013

Skills

  • Bilingual
  • Electronic Health Records Management
  • Insurance Verification
  • Clinical Support
  • Appointment Scheduling
  • Telephone Etiquette
  • Medical terminology

Timeline

Clinical Assistant

Wellness Pointe
07.2023 - Current

Patient Support Representative

Wellness Pointe
08.2022 - 07.2023

Medial Billing/Insurance Verification Specialist

Wellness Pointe
08.2019 - 08.2022

Reservation Center Specialist

Wellness Pointe
2016 - 2019

High School Diploma -

Winona High School

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Francisca Andrade