FRANCISCA ARMY WARASTUTI
Oklahoma City,OK
Summary
Operations leader with proven success in managing high-volume retail environments. Expertise in staffing optimization, customer experience enhancement, and operational efficiency. Demonstrated ability to maintain strong financial control while achieving consistent results across multiple locations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner / Operator
Tidy Clean Queen
Oklahoma City, USA
10.2025 - Current
- Founded and managed a residential and commercial cleaning business
- Cultivated client relationships, achieving high retention and generating referrals
- Oversaw scheduling and service quality to ensure operational standards were met
- Managed business finances and supplies while implementing growth strategies
- Deliver consistent, detail-oriented service aligned with client expectations
General Manager
Braum's Ice Cream & Dairy Stores
Oklahoma City, USA
10.2021 - Current
- Led daily operations of high-volume location generating $84,000 to $90,000 in weekly sales with full P&L responsibility.
- Supervised and trained team of over 40 employees, including assistant managers and shift leaders.
- Managed scheduling and staffing levels to optimize labor costs and meet performance goals.
- Resolved customer issues to drive satisfaction and uphold service standards.
- Ensured compliance with company policies, safety regulations, and cleanliness standards.
- Streamlined operational efficiency in fast-paced environments through strategic initiatives.
- Oversaw inventory control and cost management to maintain profitability.
Education
Bachelor of Science - Hospitality and Tourism
BRIGHAM YOUNG UNIVERSITY HAWAII
La'ie, HI12-2002
Skills
- Multi-unit operations
- Operational efficiency
- Cost control
- Labor optimization
- Inventory management
- Process improvement
- Sales performance
- Team leadership
- Conflict resolution
- Customer experience
Accomplishments
- Successfully managed a high-volume operation while maintaining service standards under staffing challenges
- Developed and retained team members through hands-on leadership and training
- Built a growing independent business through client satisfaction and referrals
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Certification
- Food Safety Certificate (ServSafe)
Timeline
Owner / Operator
Tidy Clean Queen
10.2025 - Current
General Manager
Braum's Ice Cream & Dairy Stores
10.2021 - Current
Bachelor of Science - Hospitality and Tourism
BRIGHAM YOUNG UNIVERSITY HAWAII