Francisca Baires
Fresno,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Wireless Manager
3g Wireless
01.2003 - 12.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented cost-saving measures by streamlining processes and effectively managing available resources.
- Boosted sales revenue through effective promotion and cross-selling of wireless products and services.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Increased customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized store layout for enhanced customer experience, resulting in improved navigation and increased sales conversion rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Cashier
PetVet Care
04.1999 - 01.2003
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
- Referred to price sheets and special sale bulletins to enter price changes.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Richmond High School
Richmond, CA06.1995
Skills
- Mobile Device Management
- Problem Resolution
- Wireless Network Design
- Lead Generation
- Interpersonal Relations
- Conflict resolution techniques
- Team Development
- Schedule Management
Languages
Spanish
Native or Bilingual
Timeline
Wireless Manager
3g Wireless
01.2003 - 12.2023
Customer Service Cashier
PetVet Care
04.1999 - 01.2003
High School Diploma -
Richmond High School
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