Francisca Casillas
Bakersfield,CA
Summary
Dynamic and dependable professional with a proven track record at Best Western, excelling in customer service and team collaboration. Adept at multitasking and problem-solving, I effectively streamlined operations, enhancing efficiency and guest satisfaction. Proficient in technology implementation, I thrive in high-pressure environments while maintaining a positive attitude.
Overview
28
28
years of professional experience
Work History
Best Western
Property Management Company
Frazier Ca
05.2013 - Current
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Leveraged strong interpersonal skills to enhance team dynamics and maintain productivity in both individual and group assignments.
- Showcased agility in learning and flexibility in responding to changing situations.
- Acquired proficiency in new technology and software applications, ensuring seamless implementation and user support.
- Cultivated skills in prioritizing tasks and maintaining productivity in high-pressure situations.
Front Desk Receptionist
Southwest Dental Associates
Bakersfield, CA
08.2011 - 09.2012
- Coordinated patient interactions during check-in and check-out, promoting efficient service delivery.
- Administered scheduling operations through dental practice management software to optimize appointment availability.
- Handled patient phone calls, providing timely and accurate information to address inquiries.
- Implemented organizational strategies at front desk to facilitate improved workflow and service delivery.
- Reviewed and processed insurance claims while confirming patient coverage details to maintain compliance and enhance service delivery.
- Coordinated patient follow-up communications, enhancing clarity on treatment plans and providing essential reminders.
- Organized and updated records by performing data entry and filing tasks, enhancing information accessibility for team members.
- Streamlined appointment scheduling and meeting confirmations to facilitate effective time management and maximize resource allocation.
- Facilitated timely collection of room deposits and payments, enhancing guest reservation experience.
- Executed filing, data entry, and document preparation to enhance office efficiency and streamline workflows.
- Engaged with visitors and clients to deliver information and resolve inquiries and issues in a timely manner.
- Implemented systematic filing and record-keeping practices to ensure timely access to current documentation.
Front Office Receptionist
Optometrist Eye Care
Bakersfield, CA
02.2009 - 11.2009
- Greeted patients and visitors, creating welcoming environment for all clients.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Assisted in verifying patient insurance information, ensuring accurate billing processes.
- Handled incoming calls and inquiries, providing timely responses to enhance customer service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Assisted clients by confirming appointments and maintaining accurate client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Medical Receptionist
Dr. Alvarez
Bakersfield, CA
01.2002 - 06.2007
- Managed patient scheduling and ensured timely appointment confirmations.
- Assisted patients in completing intake forms and verifying insurance information.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
- Processed billing information and facilitated payment collection efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Secretary
Rabobank Arena
Bakersfield, CA
09.1998 - 2007
- Managed scheduling and coordination of meetings for executive staff.
- Assisted in maintaining accurate records and documentation for operational processes.
- Facilitated communication between departments to ensure project alignment and efficiency.
- Trained new staff on administrative processes and office management tools.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
GED -
Highland High School
2900 Royal StSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Dependable and responsible
Organization and time management
Multitasking
Calm under pressure
Accomplishments
My biggest accomplishment, was this last past year I led a team that was struggling in different task assignments I introduced new ways to help them stay focused and organized improving difficult situations. This achievement showed me I can make a positive difference by finding and solving the problems and continuing helping me grow in leadership.
Languages
Spanish
Professional Working
Timeline
Best Western
Property Management Company
05.2013 - Current
Front Desk Receptionist
Southwest Dental Associates
08.2011 - 09.2012
Front Office Receptionist
Optometrist Eye Care
02.2009 - 11.2009
Medical Receptionist
Dr. Alvarez
01.2002 - 06.2007
Secretary
Rabobank Arena
09.1998 - 2007
GED -
Highland High School