Francisca Katta
Richmond,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Cashier
Ross Dress for Less
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Hostess
Forget Me Not
11.2022 - 07.2024
- Resolved any customer complaints or issues quickly and professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using technology & softwares
- Greeted guests warmly upon arrival, seating them promptly.
- Assisted in preparing the restaurant for opening and closing shifts.
Team Member
Chic-Fil-A
03.2020 - 01.2024
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
Stand Manager
We-push
01.2020 - 11.2023
- Monitored inventory levels to ensure adequate stock for peak times.
- Ensured compliance with health regulations and safety standards within the stand.
- Resolved customer complaints in a timely manner, maintaining a high level of customer satisfaction.
- Recruited, trained, and supervised new employees on company policies and procedures.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Server
Parma Restaurant
02.2021 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Some College (No Degree) - Esthetician
Ogle School Hair Skin Nails
Highschool Diploma -
William B.Travis High School, William B.Travis Highschool of fortbend independent school district
06.2021
Skills
- Ability to work in fast-paced environments with diversity
- Familiar with and able to operate the latest technology
- Good communication and teamwork skills
- Problem-solving capabilities
- Able to work within multiple departments and learn about the daily tasks needed for them all
- Reservations Management
- Customer Service
- Cash Handling
- POS Systems
Languages
English
Native or Bilingual
Timeline
Cashier
Ross Dress for Less
01.2024 - Current
Hostess
Forget Me Not
11.2022 - 07.2024
Server
Parma Restaurant
02.2021 - 06.2023
Team Member
Chic-Fil-A
03.2020 - 01.2024
Stand Manager
We-push
01.2020 - 11.2023
Some College (No Degree) - Esthetician
Ogle School Hair Skin Nails
Highschool Diploma -
William B.Travis High School, William B.Travis Highschool of fortbend independent school district
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