Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisca Morantes H.

Cleburne

Summary

Dynamic professional with proven expertise in customer service and warehouse operations, notably at Fun Town RV and Amazon DAL3. Excelled in enhancing customer satisfaction and streamlining processes through effective communication and problem-solving skills. Demonstrated leadership in cross-functional teams, driving process improvements and quality control with a focus on results.

Overview

4
4
years of professional experience

Work History

Customer Service Operator

Fun Town RV
11.2022 - Current
  • Partnered with other departments to facilitate seamless issue escalation when necessary.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
  • Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.

Warehouse Associate

Amazon DAL3
08.2020 - 11.2022
  • Assists with count staffing, making headcount adds/drops to help balance the floor and help with ICQA rate & posting rates throughout the shift.
  • Work hours outside of set schedule when needed to help meet business needs.
  • OB Problem solver/ IOL making sure customers get what they order.
  • Monitors, track hourly top Offenders and work with Operations, AMs, PAs to identify root causes by deep diving and helping put corrective and preventative actions.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Execute process improvement by being proactive looking at different quality.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Education

High School Diploma -

Lamar High School
Arlington, TX
06-2018

Skills

  • Call center experience
  • Corrective/Preventative actions
  • Customer focus
  • Results driven and detail oriented
  • Diverse, Cross-functional Team leadership
  • Process/Continuous improvement
  • CRM software
  • Problem-solving skills
  • Verbal and written communication
  • Quality control

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Operator

Fun Town RV
11.2022 - Current

Warehouse Associate

Amazon DAL3
08.2020 - 11.2022

High School Diploma -

Lamar High School

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Francisca Morantes H.