Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francisca Okere

Orlando,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Care Technician (PRN)

Bayada Healthcare
11.2021 - Current
  • Enthusiastically contributes to excellent customer service and accepts responsibility in maintaining relationships that are evenly respectful to all
  • Works under administration of a professional nurse, assisting in performing specific duties and activities of daily living in caring for age particulars
  • Demonstrates Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork for example outlined in the organization’s Performance Excellence Program
  • Supports in the delivery of patient care as a team member by implementing patient care tasks under the direction of a registered nurse.

Customer Service Relation (OTC CSR-Health)

Teletech Services
11.2021 - 04.2023
  • Answering Customer questions, providing information
  • Processing claims/handling customer situations
  • Problem solving, proactively seeking out customers with concerns, and giving appropriate feedback
  • Focus on customer needs
  • (Call center/ At Homework).

Customer Relations Specialist/ Trainer

Owens Reality Services
06.2019 - 03.2020
  • Answering Guest questions, providing information and directions, handling Guest situations, problem-solving, and giving appropriate feedback
  • Focus on customer needs and concerns regarding attendance at Disney Springs activities.

Education

Technical Certificate - Health Care Specialist

Valencia College
Orlando, Florida

Certificate - Advanced Conflict Resolution Practice

Nova Southeastern University
Davie, Florida
07.2017

Skills

  • Solid Customer Service Skills
  • Call Center Support
  • Customer Care Specialist
  • Advanced Conflict Resolution Practice
  • Reliable and compliant with schedule
  • Good interpersonal and communication skills
  • Patient with customers
  • Empathetic and able to work with various individuals
  • Very proficient with Microsoft office
  • Avaya
  • Citrix
  • Epic Knowledge
  • Adaptable

Certification

  • CNA/PCT Certification
  • HHA-Certification
  • Basic Life Support (CPR and AED)
  • Med Technician {6 hours in person}

Timeline

Patient Care Technician (PRN)

Bayada Healthcare
11.2021 - Current

Customer Service Relation (OTC CSR-Health)

Teletech Services
11.2021 - 04.2023

Customer Relations Specialist/ Trainer

Owens Reality Services
06.2019 - 03.2020

Technical Certificate - Health Care Specialist

Valencia College

Certificate - Advanced Conflict Resolution Practice

Nova Southeastern University

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Francisca Okere