Whitney Woods
Crossett,AR
Summary
I am a hard-working employee who is willing to learn and always looking for new ways to improve and grow within a company. I want to be the best and move ahead amongst my fellow coworkers. I enjoy learning new things and want
to be with a company I can grow with and have longevity in. I focus on growth, knowledge, and experience within a company. I want to learn more and advance myself within the field. I am able to work under pressure and adhere to strict deadlines.
Overview
15
15
years of professional experience
Work History
Patient Care Technician (PRN)
Drew Memorial Hospital
07.2017 - Current
- Maintained resident confidentiality and followed HIPAA guidelines
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care.
Customer Service Representative
Foundever
09.2023 - 01.2024
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Returned customer calls and responded to inquiries and complaints.
Customer Service Representative
RelateCare
05.2013 - 09.2016
- As a Patient Service Representative my responsibility was to capture and enter all required
information for pre-registering patients accurately and efficiently. - Verifying existing patient
information and preferences are accurately reflected in their medical record (e.g., insurance
coverage, mailing address, phone number, email), also verify and review patient's and families' insurance coverage and benefit eligibility, and document appropriately.
Customer Service Representative
Insight Global
05.2010 - 05.2012
- As a CSR I was responsible for making outbound calls to vendors and service providers as well
as working closely with other coodinators to create best solutions. A key aspect of this was to
be a solution-based thinker daily while learning and adapting quickly to constant change.
Patient Care Technician
ACMC
05.2009 - 06.2010
- Utilized patient tracking software to accurately document provided care
- Checked vital signs and weight and recorded intake and output information to maintain patient stability
- Collaborated with therapy and nursing teams to prepare residents for therapy sessions
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
Education
Crossett High School
Crossett, ARSkills
- Data Entry
- Clerical Experience
- Phone Etiquette
- Microsoft Outlook
- Great Communication Skills
- Customer Service Experience
- Call Center Experience
Timeline
Customer Service Representative
Foundever
09.2023 - 01.2024
Patient Care Technician (PRN)
Drew Memorial Hospital
07.2017 - Current
Customer Service Representative
RelateCare
05.2013 - 09.2016
Customer Service Representative
Insight Global
05.2010 - 05.2012
Patient Care Technician
ACMC
05.2009 - 06.2010
Crossett High School
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