Francisca Serrano
Tucson,AZ
Summary
Dynamic and results-driven professional with experience as a Shift Leader at Jack in the Box, excelling in team leadership and customer service management. Proven ability to train staff and enhance operational efficiency, while maintaining a positive attitude. Skilled in cash handling and adept at problem-solving to improve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Leader
Jack in the Box
Tucson, AZ
06.2019 - Current
- Learned operational procedures and safety protocols in high-paced environment.
- Assisted team members in daily tasks to maintain workflow efficiency.
- Adapted quickly to changing priorities while providing exceptional customer service.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier
Churches Chicken
Tucson, AZ
06.2016 - 12.2016
- Assisted in training new cashiers on register operations and customer service protocols.
Call Center Representative
C3 Customer Contact Channels
Tucson Estates, AZ
01.2015 - 05.2016
- Handled customer inquiries efficiently, providing accurate information and solutions to improve satisfaction.
- Engaged in ongoing professional development, enhancing skills in communication and problem-solving techniques.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Customer service management
- Sales and upselling
Timeline
Shift Leader
Jack in the Box
06.2019 - Current
Cashier
Churches Chicken
06.2016 - 12.2016
Call Center Representative
C3 Customer Contact Channels
01.2015 - 05.2016
High School Diploma -
Desert View High School