Francisco Alatorre
Westminster,CA
Summary
Organize and drive operations, and effectively develop and enact company policies to increase organizational operation efficiency. Retain strong leadership and interpersonal skills. Advance strategic plans and sales objectives set forth by management. Develop policies to keep organization’s budget low including operations, maintenance and labor costs. Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
28
years of professional experience
Work History
Operations Manager
Found Rental
02.2021 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
Operations Manager
Bright Event Rentals
12.2009 - 11.2019
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Implemented policies and standard operating procedures for continuous improvement
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
- Maximized productivity and management systems by establishing specific goals and managing operations
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Dispatch Manager
Signature Special Events
12.2005 - 10.2009
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
District Manager
Anza Party Rentals
05.2002 - 11.2005
- Built positive and productive relationships with store and field leadership
- Optimized in-store merchandising, brand presentation and inventory availability and focus
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
Dispatcher
Academy Tent & Canvas
07.1995 - 04.2002
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Drafted budgets, monitored warehouse costs and reduced expenses when possible
Education
Diploma - General Studies
Paramount High School
Paramount, CAArchitectural Engineering
Cerritos College
Norwalk, CASkills
- Budgeting and forecasting
- Work flow planning
- Risk analysis and management
- Cost reduction strategies
- Organized
- Performance Evaluations
- Event planning
- Project Management
- Strategic Planning
- Operations management
- Lean manufacturing and quality systems
- Staff Management
- Budgeting
- Systems Implementations
- Policy and Procedure Implementation
- Process Improvement Strategies
Timeline
Operations Manager
Found Rental
02.2021 - Current
Operations Manager
Bright Event Rentals
12.2009 - 11.2019
Dispatch Manager
Signature Special Events
12.2005 - 10.2009
District Manager
Anza Party Rentals
05.2002 - 11.2005
Dispatcher
Academy Tent & Canvas
07.1995 - 04.2002
Diploma - General Studies
Paramount High School
Architectural Engineering
Cerritos College
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