Francisco Albarran
Tulsa,OK
Summary
Adept at diagnosing and resolving technical issues, I enhanced equipment efficiency and safety at Don Carlton Honda. My tenure across diverse roles honed my problem-solving and team collaboration skills, significantly improving operational productivity. With a knack for relationship building and a strong work ethic, I consistently deliver positive outcomes, ensuring customer satisfaction and support excellence. Dependable trainer successful providing fast, high-quality customer service to guests in any customers setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician
Don Carlton Honda
05.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Server/Lead Server Trainer
Chimis
07.2018 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Technician
Fowler
03.2024 - 05.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed maintenance activities, supervised staff, and inspected equipment.
Help Desk Analyst
Tulsa Pediatric Urgent Care
09.2021 - 04.2022
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Technician
Bill Knight Ford
08.2020 - 09.2021
- Worked with diverse types of weather and ground conditions.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
High School Diploma -
Union High School
Tulsa, OK05.2020
Certification - Automotive Mechanics
Tulsa Technology Center
Broken Arrow, OK05.2021
Certification - Computer And Information Sciences
Atlas School
Tulsa, OK04.2026
Skills
- Bill computation
- Cash Handling
- Sales expertise
- Workforce Management
- Relationship Building
- Strong Work Ethic
- Problem-Solving
- Team Collaboration
Certification
- Automotive Technician Training - 2 years
- CST - Certified Service Technician
- Microsoft
- Python
Languages
Spanish
Software
Microsoft
Python
C/C
SQL
Interests
Football, Hiking, Gym/working-out, horror stories podcast, mystery genre books
Timeline
Technician
Don Carlton Honda
05.2024 - Current
Technician
Fowler
03.2024 - 05.2024
Help Desk Analyst
Tulsa Pediatric Urgent Care
09.2021 - 04.2022
Technician
Bill Knight Ford
08.2020 - 09.2021
Server/Lead Server Trainer
Chimis
07.2018 - Current
High School Diploma -
Union High School
Certification - Automotive Mechanics
Tulsa Technology Center
Certification - Computer And Information Sciences
Atlas School
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