Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Generic
Suzanna Madsen

Suzanna Madsen

Madison,TN

Summary

Hello friend, I am originally from Canada but made my move to Nashville TN. I am looking for a second home away from home (in Nashville) to pursue. I can't get enough of the restaurant life or I just can't rest. I love how it keeps me alive with all the vocally engaged audience and everything in-between.

Overview

17
17
years of professional experience

Work History

Server

Bavarian Bierhaus
01.2017 - 11.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Floater Server

Country Music Hall Of Fame And Museum
03.2014 - 09.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Cocktail Waitress

Big River Grille & Brewing
02.2004 - 07.2014
  • Served alcoholic and non-alcoholic beverages in bar environment. As well as served drinks for other co-workers.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Cocktail Waitress

Kobe Steaks Japanese Restaurant
08.2001 - 01.2003
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Always kept appetizers and drinks full, always at kneeling position.

Assistant Manager

Earthbound Trading
10.2000 - 01.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored security to protect employees, customers and property.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

Ged - Art, Music, Math

Nashville School Of The Arts
Nashville, TN
1999

Skills

  • Bill Computation
  • Always bill ready
  • Wine Service
  • Pairing with food with drinks
  • Menu Memorization
  • I have dietary restrictions, no matter how long it takes me, I'll find out As well as I do for all my patrons Also knowing which craft beers were vegan/vegetarian
  • I always communicate with the kitchen, but most urgent would be the dietary restrictions of my guests health!
  • Assist Customers with any and all questions or needs
  • Coordination
  • Contamination Prevention
  • Quality Control Analysis
  • Bus Tables
  • Forecast Preparation
  • Condiment Refilling
  • NCR Advanced Checkout Solution
  • Speaking
  • Service-Orientation
  • Instructing
  • Check Payment Processing
  • To-Go Order Preparation
  • Order Accuracy
  • Food and Beverage Pairings
  • Order Supplies
  • Seating Assignment Preparation
  • Food Preparation and Safety
  • Suggestive Selling
  • Dining Customer Service
  • Process Payments
  • Price Memorization
  • Sales Expertise
  • Train Employees
  • Bill Computation
  • Cash Handling
  • Stocking and Replenishing
  • Table Setting Arrangements
  • Dining Area Maintenance
  • Buffet Setup and Takedown
  • Guest Relations Management
  • Food Sales and Promotion
  • Special Dietary Requirements
  • High-Volume Dining
  • Specials Promotion
  • Banquet Coordination
  • Server Training
  • Item Promotion
  • Performance Improvement
  • Guest Seating
  • Hors D' Oeuvres Service
  • Service Prioritization
  • Menu Presentation
  • Sales Techniques
  • Menu Memorization and Presentation
  • Dining Crew Workflow Optimization
  • Food Spoilage Prevention
  • Age Verification
  • Regulatory Compliance
  • Wine and Liquor Service
  • Greet Guests
  • Ordering Procedures
  • Hospitality Service Expertise
  • Active Listening
  • Menu Item Recommendation
  • Utensil Cleaning
  • Bill Computation
  • Bill Computation
  • Pos Operation
  • Social Perceptiveness
  • Plates Presentation
  • Control of Expenses
  • Cocktail Knowledge
  • Warm and Friendly
  • Intuit QuickBooks Point-of-Sale
  • Judgment and Decision-Making
  • Guest Inquiries
  • Ability to Lift 30 Pounds
  • Communications Protocols
  • Patron Experiences
  • Natural Leadership
  • Billing and Payment Processing
  • Complex Problem-Solving
  • Guest Satisfaction
  • Daily Specials Memorization
  • Managing Extras
  • Table and Turnover
  • Management of Personnel Resources
  • Glassware Polishing
  • MICROS Systems HSI Profits Series
  • Writing

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • We had secret shoppers come to spy on you. I got a 100.00 everytime. With that comes the gift of $100 everytime
  • I had at least 9 secret shoppers and gained money encentive.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.

Languages

English
Professional Working
Spanish
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Bavarian Bierhaus
01.2017 - 11.2017

Floater Server

Country Music Hall Of Fame And Museum
03.2014 - 09.2017

Cocktail Waitress

Big River Grille & Brewing
02.2004 - 07.2014

Cocktail Waitress

Kobe Steaks Japanese Restaurant
08.2001 - 01.2003

Assistant Manager

Earthbound Trading
10.2000 - 01.2003

Ged - Art, Music, Math

Nashville School Of The Arts

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Suzanna Madsen