Francisco Alvarez
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Diesel Mechanic
P.E TRUCKING
El Paso, TX
07.2021 - 01.2022
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Ordered parts necessary for vehicle repairs and new installations.
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Diagnosed mechanical problems for repair or replacement.
- Followed factory and dealership standards to accurately perform repairs according to work order.
Designer
Machado's Tile And Remodeling
El Paso, TX
03.2020 - 06.2021
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting 2 rough drafts to management or to client.
- Planned project concepts by researching and studying information.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
Fiber Optic Technician
W.T Fiber Link
Seminole, TX
01.2018 - 01.2020
- Conducted site surveys to validate customer's infrastructure deliverables.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed 5 actions to identify and correct problems end to end and network-wide.
- Read blueprints and schematics to correctly place equipment.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide
- Conducted site surveys to validate customer's infrastructure deliverables
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points
- Installed and configured new devices and system components
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
Bilingual Customer Service Representative
Full Creative
El Paso, TX
02.2016 - 01.2017
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 35 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Achieved and maintained departmental performance standards
- Resolved concerns with products or services to help with retention and drive sales
- Achieved sales targets regularly with solid promotional and cross-selling skills
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Diesel Mechanic
Sands Diesel Shop
El Paso, TX
08.2014 - 12.2016
- Performed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Troubleshot and diagnosed problems with brakes, steering and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Installed new systems and components in vehicles
- Inspected vehicle systems to assess function and uncover defects
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Identified issues, analyzed information and provided solutions to problems
- Assessed equipment for damage, wear, battery life and fluid levels
Cook
Whatabuger
El Paso, TX
09.2010 - 01.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards after every use, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Planned promotional menu additions based on seasonal pricing and product availability
- Met production requirements for banquet and outlet desserts and breakfast pastries
- Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
- Assisted chef with planning easy but elegant appetizers to spark customer interest
Cook
Burger King
El Paso, TX
05.2009 - 10.2009
- Prepared over 50 multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Socorro High School
El Paso, TX02.2009
Skills
- Understanding Customer Needs
- Software
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Critical thinking and problem solver
- Leadership
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communication skills
- Key holder experience
Hobbies
Spending time with my daugher is my favorite hobbie, going out to the movies and taking her to the park. I alsolove working on cars, taking them apart and putting back together. Also making them faster and look cool.
Languages
Spanish
Full Professional
English
Full Professional
Refrences:
Crystal Payan
(915)710-0264
crystalpayan459@gmail.com
Patricia Esparza
(915)861-5004
Roman Alvarez
(915)203-1562
Gabriel Machado
(915)313-2911
Lucero Alvarez
(915)841-1110
Certification
- YWCA LIFT Training - 6/20/2017
- CSCD Culinary Arts Training - 5th day of May, 2017
Timeline
Diesel Mechanic
P.E TRUCKING
07.2021 - 01.2022
Designer
Machado's Tile And Remodeling
03.2020 - 06.2021
Fiber Optic Technician
W.T Fiber Link
01.2018 - 01.2020
Bilingual Customer Service Representative
Full Creative
02.2016 - 01.2017
Diesel Mechanic
Sands Diesel Shop
08.2014 - 12.2016
Cook
Whatabuger
09.2010 - 01.2012
Cook
Burger King
05.2009 - 10.2009
High School Diploma -
Socorro High School