Francisco Alvarez
Frisco,US
Summary
Experienced Sales Manager and Real Estate Agent with two decades in real estate operations and project management. Demonstrated success in guiding clients through complex transactions and implementing effective marketing strategies. Bilingual in Spanish and English, with a commitment to exceptional client service and expanding market reach. Skilled in developing sales tactics that consistently improve revenue and team performance.
Overview
21
21
years of professional experience
Work History
Senior Regional Sales Manager
Marvol Metal Solutions
Santiago de Querétaro
11.2020 - Current
- Lead regional sales, boosting client base through strategic partnerships and relationship building.
- Maintain customer satisfaction, fostering loyalty and repeat business across the region.
- Collaborate with teams to align sales strategies, achieving business objectives efficiently.
- Analyze market trends and competitor actions to refine sales tactics and drive growth.
- Ensure compliance with policies and regulations, maintaining operational integrity.
- Develop and implement creative sales strategies, leveraging data analytics to identify new market opportunities and optimize client relationships.
- Foster strong partnerships with cross-functional teams to align sales objectives with overall business goals, enhancing product offerings.
- Meticulously analyze sales data and market trends, providing actionable insights to refine strategies and drive continuous improvement.
Realtor Agent
Jpar
Frisco, US
05.2014 - Current
- With over 10 years in residential real estate, I have consistently assisted buyers and sellers in achieving their goals, resulting in high client satisfaction.
- Guided clients through new construction, providing comprehensive assistance throughout the building process until closing day.
- Partnered with investors to secure profitable properties, significantly enhancing portfolio values.
- Delivered exceptional customer service, evidenced by positive reviews and repeat business, and implemented marketing strategies that ensured quick sales of listings.
- Consistently went above and beyond for all clients, ensuring their needs were met with the highest level of service. Consistently exceed client expectations in residential real estate, driving high satisfaction and repeat business through personalized service and market expertise.
Project Manager
PURCHASING MANAGEMENT INTERNATIONAL
01.2013 - 08.2014
- Led the installation and retrofitting of equipment in hotels and casinos across North and Latin America, ensuring timely and efficient project completion.
- Supervised the entire project management cycle, including managing missing parts requests, purchase/delivery dates, and receipt of materials and equipment, improving project efficiency.
- Guide buyers through new construction processes, offering comprehensive support from initial planning to final closing, ensuring smooth transactions.
- Leverage market insights to identify profitable investment properties, significantly enhancing client portfolio values and achieving long-term growth.
- Implement cutting-edge marketing strategies to accelerate property sales, utilizing digital platforms and targeted campaigns for maximum exposure.
- Foster strong relationships with industry partners, streamlining processes and creating a network that benefits clients throughout their real estate journey.
Operations/ General Manager
MK/T Answer & Solutions S.A. de C.V.
01.2006 - 01.2014
- Company Overview: Family-owned business which helps private companies across various industries to obtain contracts and clients for their products and services.
- Pursued, negotiated, and won $1 million, multi-year contract with Mexico City's subway system.
- Supervised, trained, and led the professional development of five employees.
- Oversight operations, including sales and contract negotiations.
- Family-owned business which helps private companies across various industries to obtain contracts and clients for their products and services.
Business Process Analyst
RamQuest Software Inc.
12.2010 - 12.2012
- Introduced and implemented new processes and improvements for current RamQuest customers throughout the country.
- Coordinated, developed, and maintained quality assurance and program evaluation systems.
- Developed new business and identifies opportunities for potential involvement in new service areas.
- Developed RamQuest's documentation for new products.
- Delivered and implements the RamQuest Best Practices to customers.
- Optimized and improved processes.
- Worked in team with developers, designers, and Project Managers in the development of new software by testing and documenting the results using Ramquest One and Adobe Robo Help.
Clinic Operations Manager and Quality Assurance Leader
Clinicas Mi Doctor
01.2010 - 10.2010
- Introduced and implemented new processes and improvements for 17 primary healthcare clinics throughout Dallas and Houston, saving company an average of $3,000 per month.
- Provided coordination, development and maintenance of quality assurance and program evaluation systems.
- Ensured company-wide compliance with quality control standards.
- Recruited, trained, supervised, and evaluated a team of 10 clinical personnel.
- Managed billing and accounts payable/receivable.
- Developed new business and identifies opportunities for potential involvement in new service areas.
- Controlled inventory of vaccines.
- Implementation of Processes Improvement and Quality Assurance within the 20 clinics in the DFW Area.
- Control and maintenance of the billing and clinics operations with Aprima.
Operations Manager
Maya Flowers
01.2008 - 01.2009
- Coordinated the import and distribution of floral shipments from warehouses in South America to retail locations throughout the American Southwest.
- Handled logistics and scheduling for drivers, routes, and deliveries.
- Controlled inventory and handled purchasing for 3 retail stores in Dallas.
- Knowledge of FISHBOWL Inventory Control Software.
Operations Manager, Project Manager & Customer Relations Manager
Hussmann American
01.2005 - 01.2008
- Company Overview: Global manufacturer of industrial/commercial refrigeration equipment.
- Oversaw the installation and retrofitting of equipment in major retail facilities in Mexico, Central America, and South America.
- Converted 80% of unused inventory into used product, cutting waste and increasing the company's bottom line (INVENTORY CONTROL SOFTWARE FISHBOWL).
- Supervised the entire project management cycle for each installation/retrofit, including missing parts requests, purchase/delivery dates, and receipt of materials and equipment.
- Coordinated schedules for customs, clients, suppliers, and travel agencies in order to avoid delays in the equipment delivery process, eliminating storage costs.
- Global manufacturer of industrial/commercial refrigeration equipment.
Operations Manager (Call Center Operations)
Ixe Banco / TBP Consulting
01.2004 - 01.2005
- Oversaw the daily call center operations accomplishing established goals for Ixe Banco de Mexico by completing all tasks in a timely and accurate manner.
- Achieved results and continuous improvement in a complex environment.
- Accomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching and disciplining employees.
- Recruited, developed and mentored leadership team.
- Continuously developed associates, both personally and professionally, through leadership and coaching.
- Optimization processes implementation to improve customer service.
Education
Master - Operations Management
Universidad Panamericana
Mexico City01.2006
Bachelor - Industrial Engineering
Universidad Panamericana
Mexico City01.2005
Skills
- Management expertise in supervision
- Process enhancement methodologies
- Strategic sales planning
- Customer relationship management
- Market trend analysis skills
- Contractual negotiation expertise
- Data-driven analytics proficiency
- Teamwork and leadership abilities
- Training program development skills
- Brand marketing strategies execution
- Problem-solving methodologies applied to business challenges
- Inventory management practices refined
- Lead generation tactics employed
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home optionStock Options / Equity / Profit SharingHealthcare benefitsTimeline
Senior Regional Sales Manager
Marvol Metal Solutions
11.2020 - Current
Realtor Agent
Jpar
05.2014 - Current
Project Manager
PURCHASING MANAGEMENT INTERNATIONAL
01.2013 - 08.2014
Business Process Analyst
RamQuest Software Inc.
12.2010 - 12.2012
Clinic Operations Manager and Quality Assurance Leader
Clinicas Mi Doctor
01.2010 - 10.2010
Operations Manager
Maya Flowers
01.2008 - 01.2009
Operations/ General Manager
MK/T Answer & Solutions S.A. de C.V.
01.2006 - 01.2014
Operations Manager, Project Manager & Customer Relations Manager
Hussmann American
01.2005 - 01.2008
Operations Manager (Call Center Operations)
Ixe Banco / TBP Consulting
01.2004 - 01.2005
Master - Operations Management
Universidad Panamericana
Bachelor - Industrial Engineering
Universidad Panamericana
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