Francisco Andrade
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative 2
Pet Barn/Valley Feed
El Paso, TX
05.2023 - Current
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Sought ways to improve processes and services provided.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Andress High School
El Paso, TX06.2022
Skills
- Credit adjustments
- Professional telephone demeanor
- Technical Support
- Client Relations
- Store maintenance
- Product and service knowledge
- Critical Thinking
- Work Prioritization
- Problem Resolution
- MS Office
- Order Processing
- Clerical Support
Timeline
Customer Service Representative 2
Pet Barn/Valley Feed
05.2023 - Current
High School Diploma -
Andress High School
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