Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
Cashier, Cook
WolfGang Pack
06.2010 - 11.2012
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Team Lead, Server, Host
IHOP
01.2009 - 09.2011
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
Server, Cook, Dishwasher
Margaritas Mexican Restaurant
02.2004 - 01.2009
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.