Francisco Burdier

• Managed medication refill request scheduling and cancellations to maintain timely patient access to care.
• Facilitated appointment coordination, ensuring timely cancellations and rescheduling to reduce patient wait times.
• Utilized Epic system for efficient workflow management, data tracking, and patient information management

Facilitated collaboration with healthcare teams to address patient concerns and enhance outcomes.

• Engaged with patients to offer empathetic support and articulate responses to their needs and concerns.
• Demonstrated initiative in managing high-volume patient interactions, handling 65+ calls per day.
• Maintained focus on quality and accuracy, even in fast-paced environment.
• Managed an average of 12+ daily patient messages and results in Epic In Basket, maintaining a "done" status by end-of-day.
• Utilized Epic In Basket to communicate with interdisciplinary teams, enhancing patient care coordination.
• Reduced patient communication turnaround time by leveraging In Basket's direct-to-chart functionality.

• Managed high-volume provider inquiries regarding patient benefits and claim status, utilizing the automated service inquiry DASI system to provide rapid, accurate updates.
• Facilitated the secure transmission of diagnostic materials, including X-rays and periodontal charts, through national electronic attachment NEA to expedite clinical reviews.
• Verified and tracked dental healthcare providers across the network by leveraging national provider identifiers Type 1 and Type 2 to ensure correct billing and payment routing.
• Developed and implemented insurance policies tailored to client needs.
• Conducted comprehensive client consultations to assess coverage requirements.
• Educated clients on health insurance options and benefits, ensuring informed decision-making.
• Assisted customers with claims processes, resolving issues to enhance satisfaction and trust.
• Analyzed policy details to identify coverage gaps, providing tailored solutions for clients' needs.

• Managed daily front-desk operations and patient scheduling for imaging services.
• Managed patient scheduling and coordinated appointments for imaging services.
• Assisted patients with check-in procedures and verified insurance information.
• Coordinated workflow between radiologists, technicians, and administrative staff.
• Developed detailed weekly priority plans to optimize appointment efficiency and reduce wait times.
• Implemented process improvements that enhanced patient satisfaction and department productivity.
• Managed high volumes of inbound calls (50 plus), ensuring effective customer service and issue resolution.

• Facilitated patient enrollment in healthcare programs, ensuring compliance with regulatory standards.
• Provided comprehensive support to patients, addressing inquiries and resolving issues efficiently.
• Compiled and maintained client records to monitor health insurance policies and premiums paid.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Educated clients about health insurance coverage options, benefits and costs.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

• Learned safe driving practices and delivery protocols to ensure timely operations.
• Assisted in coordinating daily delivery schedules for efficient route management.
• Supported training of new drivers on company policies and safety standards.
• Monitored vehicle performance and reported maintenance needs to ensure reliability.
• Communicated with team members to resolve delivery issues and enhance service quality.
• Adapted quickly to changing schedules and prioritized tasks effectively during peak times.
• Collaborated with logistics teams to optimize delivery processes and reduce delays.