- Outdoor Recreation
- Hiking
- Music
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Hiadija Hoyle
Houston,TX
Summary
As a Bachelor of Science graduate with a major in Kinesiology, I have developed a strong foundation in understanding the human body and how it functions under various conditions. My academic journey has nurtured a deep passion for exploring human movement, performance, and rehabilitation, which has ultimately led me to pursue a Doctor of Physical Therapy degree. Through my studies, I have gained key competencies in anatomy, biomechanics, physiology, and motor control—core elements essential to the practice of physical therapy.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Houston Methodist Primary Care Group
04.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained over 100 patient records in accordance with HIPAA regulations a day.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used EPIC Software to schedule appointments.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Service Coordinator
MD Anderson Cancer Center Hospital
11.2021 - 04.2023
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Managed the upkeep of all equipment on units.
- Participated in monthly team development meetings to ensure better quality of care and safety for staff and patients.
- Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
- Used One Connect (Epic) to maintain electronic patient files, successfully maintaining over 30 patient files.
- Prepared and maintained daily appointment templates and/or patient records in One Connect (Epic).
- Scheduled patient visits, physician appointments, diagnostic tests, procedures, and treatments.
- Interpret and coordinated physician orders. Prepared and maintained appointment templates and/or patient records.
Education
Bachelor of Science - Kinesiology
Prairie View A&M University
Prairie View, TX05-2022
Skills
- Client support
- HIPAA regulations knowledge
- Patient insurance verification
- Efficient data input
- Health education facilitation
- Intercultural communication
- Analyzing physician orders
- Proficient in patient assessments
- Skilled in EPIC software
- Analytical problem-solving
- Organizational time strategies
- Strong task management
Accomplishments
Houston Methodist Primary Care Group
• Received a Bonus Award for Exceptional Performance
o Only 10% of personnel were chosen in the hospital
UT M D Anderson Cancer Center
• During evaluation received Exceptional Performance
• Received Performance Awards
• Received Awesome Job Award from a Charge Nurse
Interests
Timeline
Patient Service Representative
Houston Methodist Primary Care Group
04.2023 - Current
Patient Service Coordinator
MD Anderson Cancer Center Hospital
11.2021 - 04.2023
Bachelor of Science - Kinesiology
Prairie View A&M University
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