Markus Orange
Frisco,TX
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Touchstone Medical Imaging
04.2022 - Current
- Implemented efficient scheduling strategies to maximize appointment slots and decrease patient wait periods.
- Coordinated insurance verification and pre-authorization tasks for imaging services, streamlining patient experiences and reducing delays.
- Managed patient interactions by addressing inquiries and swiftly resolving concerns to maintain high standards of customer service.
- Coordinated efforts with clinical staff to ensure efficient patient flow and accurate communication of information.
- Conducted thorough checks of patient insurance eligibility and systematically recorded patient information in database.
Patient Scheduling Coordinator
Steward Health Care
12.2021 - 03.2022
- Streamlined insurance verification and pre-authorization procedures to enhance patient access to imaging services.
- Delivered exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Coordinated communication between departments to resolve patient inquiries and concerns effectively.
- Executed rigorous document protocols to maintain the confidentiality of sensitive patient information.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
Student Services Coordinator
Elmhurst University
05.2001 - 10.2020
- Coordinated student services initiatives to enhance academic support and engagement.
- Developed and implemented orientation programs for new students, improving transition experiences.
- Streamlined communication channels between departments to ensure timely student assistance.
- Facilitated workshops on academic resources, fostering student awareness and utilization.
- Analyzed student feedback to identify areas for program improvement and strategic planning.
- Supported student social, emotional, and academic development.
Education
Bachelor of Arts - Business Management
University of Arizona
Tucson, AZ05-2022
Skills
- Client support
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Clinical data entry
- Multitasking and organization
- Team leadership
- Scheduling diagnostic procedures
Timeline
Patient Service Representative
Touchstone Medical Imaging
04.2022 - Current
Patient Scheduling Coordinator
Steward Health Care
12.2021 - 03.2022
Student Services Coordinator
Elmhurst University
05.2001 - 10.2020
Bachelor of Arts - Business Management
University of Arizona