Lainey Hume
Bellevue,United States
Summary
Dynamic Patient Service Representative with a proven track record at RMA, excelling in client support and electronic health records management. Recognized for enhancing patient experiences through effective communication and service improvements. Skilled in insurance billing and adept at training new staff, fostering a collaborative and efficient work environment.
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Reproductive Medicine Associates
11.2023 - Current
- Assisted patients with appointment scheduling and registration processes.
- Provided information about services, policies, and procedures to enhance patient understanding.
- Managed patient inquiries via phone and in-person, ensuring effective communication.
- Maintained accurate patient records using electronic health record systems.
- Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Camp Counselor
YMCA
06.2021 - 08.2022
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented creative programming to enhance camper experiences.
- Trained and mentored junior counselors on best practices in camp management.
- Facilitated conflict resolution among campers, promoting teamwork and respect.
Sales Associate
Safeway
05.2018 - 05.2022
- Engaged customers to understand needs and recommend appropriate products
- Processed transactions accurately using point-of-sale systems
- Assisted in inventory management to ensure product availability
- Maintained store appearance through effective merchandising techniques
Clinical Assistant (Under Contract)
Pacific Northwest Fertility
11.2020 - 02.2021
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction.
- Performed temperature checks to ensure sanitary clinical settings
Education
University of Idaho
Moscow, IDHigh School Diploma -
Newport High School
Bellevue, WA06.2020
Skills
- Client support
- HIPAA regulations knowledge
- Administrative support
- Proficient in task management
- Insurance billing
- Payment processing
- Experience with electronic health records
Timeline
Patient Service Representative
Reproductive Medicine Associates
11.2023 - Current
Camp Counselor
YMCA
06.2021 - 08.2022
Clinical Assistant (Under Contract)
Pacific Northwest Fertility
11.2020 - 02.2021
Sales Associate
Safeway
05.2018 - 05.2022
University of Idaho
High School Diploma -
Newport High School
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