Ayla Baewer
Cudahy,WI
Summary
Dependable Patient Service Representative serving diverse needs of the community through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing workflows and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
06.2020 - Current
- Took copayments and balanced deposits and credit card payments each day.
- Used Epic to schedule about 20 appointments per day.
- Assisted patients in filling out check-in and confidentiality paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled approximately 35 customer service inquiries in person and via telephone per day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Package Handler
UPS
10.2018 - 06.2021
- Prepared boxes and other shipping containers for easy transportation between customer and storage locations.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed safety regulations to maintain safe work environment.
- Loaded and unloaded materials onto and off of approximately 3 planes and trucks for fast shipment.
Education
Master of Science - Library And Information Science
University of Wisconsin, Milwaukee
Milwaukee, WI12-2025
Bachelor of Arts - English
University of Wisconsin, Milwaukee
Milwaukee, WI05-2021
Skills
- Insurance verification
- Administrative support
- Appointment coordination
- Effective queue management
- Client support
- Professional phone communication
- Patient reception skills
Timeline
Patient Service Representative
Advocate Aurora Health Care
06.2020 - Current
Package Handler
UPS
10.2018 - 06.2021
Master of Science - Library And Information Science
University of Wisconsin, Milwaukee
Bachelor of Arts - English
University of Wisconsin, Milwaukee