Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

KADIAN HAMILTON

PITTSBURGH,PA

Summary

Dedicated Patient Service Representative at UPMC with expertise in HIPAA compliance and insurance eligibility verification. Proven ability to enhance patient experiences through compassionate support and effective communication. Successfully improved kiosk registration processes, fostering trust and efficiency in patient interactions. Committed to delivering exceptional client support while maintaining regulatory standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Representative

UPMC
09.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within outpatient setting.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Used epic software effectively to schedule/reschedule appointments accordingly.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Built and maintained positive working relationships with patients and staff.
  • Supported new Patient Service Representatives' orientation process and training by sharing acquired skills through effective communication and continuous daily support.
  • Significantly improved the kiosk registration process by decreasing the number of 'stop signs' tied to a inactive primary care providers on each patient's records.



Home Health Aide

We Care From the Heart
12.2021 - 06.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Education

High School Diploma -

United States Career Institute
Fort Collins, CO

Skills

  • Client support
  • HIPAA compliance
  • Insurance eligibility verification
  • Insurance verifying

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

English
Native or Bilingual

Timeline

Patient Service Representative

UPMC
09.2022 - Current

Home Health Aide

We Care From the Heart
12.2021 - 06.2022

High School Diploma -

United States Career Institute

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