Francisco Burgos Jr
Rochester,NY
Summary
Focused Project Coordinator adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
7
7
years of professional experience
Work History
Project Coordinator
KORE Wireless
04.2021 - 11.2023
- Kept projects on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
- Prepared meeting agendas and minutes for distribution and record keeping
Client Services Coordinator
Integron LLC
02.2019 - 04.2021
- Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client
- Manage all client account opening, transferring, and closing processes
- Maintain quality relationships with clients, remaining available to offer support
- Monitored metrics and developed action plans to improve efficiency and performance
- Created customer support strategies to increase customer retention
Customer Service Manager
HOME DEPOT
08.2017 - 10.2018
- Determine areas of improvement and increase operational profitability to meet metrics
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Oversee delivery procedures and communication with delivery companies
- Key Carrier duties; cash handling, vault obligations and open/close of store
- Conduct interviews, hiring decisions and performance reviews to terminations
Hardware Manager
HOME DEPOT
12.2016 - 08.2017
- Create plans to grow employees with training and sales strategies to increase sales
- Learn current trends in order to create diverse selling strategies
- Attend weekly meetings for store profitability on areas of success and improvement
- Partake in talent planning in order to give reviews to employees in current department
Education
ST. JOHN FISHER COLLEGE
Rochester, NYBachelor of Science - Business Management
Saint John Fisher College
Rochester, NY05.2016
Skills
- Microsoft Office; NetSuite; Microsoft GP
- Conflict Management
- Project Planning
- Team Bonding
- Cross-Functional Collaboration
- Processes/Procedures
- Quality Assurance
- Project Scope Analysis
- Project Development
- Client Relations
Timeline
Project Coordinator
KORE Wireless
04.2021 - 11.2023
Client Services Coordinator
Integron LLC
02.2019 - 04.2021
Customer Service Manager
HOME DEPOT
08.2017 - 10.2018
Hardware Manager
HOME DEPOT
12.2016 - 08.2017
ST. JOHN FISHER COLLEGE
Bachelor of Science - Business Management
Saint John Fisher College
Similar Profiles
Evelyn MaxwellEvelyn Maxwell
Senior Order Management Specialist at KORE WirelessSenior Order Management Specialist at KORE Wireless
JOHN S. OLIVERJOHN S. OLIVER
Manufacturing Engineer at KORE WirelessManufacturing Engineer at KORE Wireless
LORETTA MILESLORETTA MILES
Process Returns of Medical Devices at KORE WirelessProcess Returns of Medical Devices at KORE Wireless
Christopher BeatyChristopher Beaty
Telecom Analyst / MDM Specialist at KORE WirelessTelecom Analyst / MDM Specialist at KORE Wireless
Samantha CaliSamantha Cali
Volunteer at Braddock Bay Raptor ResearchVolunteer at Braddock Bay Raptor Research