Francisco Castillo
Kansas City,MO
Summary
Experience bilingual in English's/Spanish, leadership and customer service detail supervisor with 4 Years of expertise in Food and Beverage, my motivation is to create a great customer service experience highly motivated, forward thinking and multitasker
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
US. Bank
04.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed escalated complaints, ensuring timely resolution and maintaining client relationships.
- Developed comprehensive knowledge of banking products to provide tailored solutions for customers.
- Managed high call volume while maintaining a courteous and professional demeanor.
Food & Beverage Supervisor
Super Target Store
03.2022 - 02.2023
- Train new team members for the Starbucks, Deli, and Bakery areas.
- Coach, recognize, and promote team members, and promote a healthy culture environment.
- Monitor food safety temperature logs, keep track of food orders, and inventory procedures. Cash handling, processing bank deposits, and auditing the cash vault.
- Supervised food production, according to company guidelines food safety, maintained cleanliness in all areas, bakery, deli, and Starbucks. Follow daily standards and walk to ensure all areas meet company food safety guidelines.
Front End Team Leader
Sam's Club
02.2019 - 03.2022
- Interview, hire and train new team members, oversees, produce, fresh bakery department. Supervised merchandisers, shipping and receiving team members, process inventory reports and audits report. Stock merchandise pallets for deli, fresh freezer and general merchandise around floor areas utilizing forklift. Follow food safety procedures according with company guidelines. Participates in weekly /quarterly safety walks around areas.
Front End Supervisor
Sam's Club
04.2019 - 01.2022
- Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results, and identifying and addressing improvement opportunities.
Graphic Design Technician
GES Global Experience Service
07.2016 - 07.2016
- Create and review graphics for various trade show files.
- Manage multiple project deadlines.
- Verify work orders information with Project Management for accuracy and completeness.
- Review and correct graphics, banners, booth design, flyers, collateral design according to clients guidelines.
- Design Graphics mock-ups utilizing existing 3D Auto Cad models structures.
Graphic Design Director
Gods Reflection Photography
06.2015 - 03.2016
- Provide art direction and feedback to the creative team.
- Manipulate photos, design page layout.
- Design website using Wordpress platform, web banners graphics.
- Visual branding design posters, manage WooCommerce, and Amazon sales
Brand coordinator assistant
Goodwill of Southern Nevada
03.2015 - 03.2015
- Create marketing materials, ensuring brand consistency throughout all creative projects.
- Design and produce compelling print and web materials.
- Create content of different formats - blogs, website, and social media posts.
- Update and maintain company website.
- Assist with grand openings, photo shoots events
- Manage SM calendar via Hoot-Suite dashboard, update TV slides.
Graphic design specialist
Overnight Prints
10.2014 - 10.2014
- Assist COM and Art Director in various marketing campaigns
- Create graphics and related products for Overnight Print platform.
- Review and create customer orders for print production.
- Design, flyers, banners, postcards, direct mail, collateral design.
- Provided excellent customer service, answers customer request and concerns via email.
Freelance Graphic Designer
Graphic Design Art Director Consultant
08.2016 - Current
- As a Art Director consultant for: Axiom, Debt Trader, Try phi ( Casino Industry), Gods Reflection, Q&B Magazine and more.
- Provide art direction as well constructive feedback to executives.
- Manage and oversee new program launches and the creation of brand identity guides.
- Direct and design a wide variety of marketing assets for diverse business partners, including websites, advertising, emails, presentations, print collateral and brand identity manuals.
- Manage multiple project deadlines across multiple programs.
- Brainstorm and contribute to discussions on digital marketing campaigns, branding strategies, and website updates.
- Work with the marketing team on designs, create and organize graphic materials for all digital marketing, social media channels, web and branding needs.
Education
Bachelor of Science - Graphic Design
The Art Institute of Las Vegas Nevada
Las Vegas, NV06.2014
Skills
Strong communication, leadership, problem-solving, and organizational skills,
Bilingual in English/ Spanish strategic thinking, decision-making, and conflict resolution
Certification
- Certified Food Safety Manager
Food Safety certification, for Target as a Food & Beverage supervisor oversees Starbucks, Deli and Bakery departments
Languages
English, Spanish - Fluent
Links
http://www.franqkey.com
Timeline
Customer Service Specialist
US. Bank
04.2023 - Current
Food & Beverage Supervisor
Super Target Store
03.2022 - 02.2023
Front End Supervisor
Sam's Club
04.2019 - 01.2022
Front End Team Leader
Sam's Club
02.2019 - 03.2022
Freelance Graphic Designer
Graphic Design Art Director Consultant
08.2016 - Current
Graphic Design Technician
GES Global Experience Service
07.2016 - 07.2016
Graphic Design Director
Gods Reflection Photography
06.2015 - 03.2016
Brand coordinator assistant
Goodwill of Southern Nevada
03.2015 - 03.2015
Graphic design specialist
Overnight Prints
10.2014 - 10.2014
Bachelor of Science - Graphic Design
The Art Institute of Las Vegas Nevada