CHLOE HUBBARD
Upland,CA
Summary
To secure a challenging role in a professional environment, utilizing my educational background, strong work ethic, and willingness to take on new responsibilities to contribute to the success of the company.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
M And Jewelers
05.2022 - Current
- Handled over 150 calls daily in high end luxury department with matters concerning customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Keep records of customer interactions, process customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Take extra mile to engage customers.
Customer Service Cashier
Bed Bath & Beyond
02.2018 - 05.2022
- Developed skills in customer service and teamwork.
- Excelled in assisting customers with sales, processing customer transactions, and promoting products and services.
- Demonstrated talent for communicating effectively with customers from diverse backgrounds as well as listening to customer needs and articulating product benefits.
- Ensured that customers were satisfied with every part of experience from initial greeting through order completion, recommending solutions within customer budgets, and proactively following up with all leads.
- Memorized company's product offerings, which contributed to 12% sales increase for quarter by communicating product benefits and providing excellent service.
- Exceeded in managing multiple projects effectively including accessing electronic and paper cataloging systems to look up product information and availability while answering and directing high call volumes and processing customers transactions.
- Succeeded at conflict resolution concerning customer complaints and concerns while displaying tact and diplomacy.
Public Health Administrator
Hollywood Sunset Free Clinic
01.2017 - 03.2020
- Over the course of employment with this clinic , greeted and attended to patients over the phone and in person
- Operated multiple phone lines and documented and conveyed messages as required
- Daily tasks consisted of maintaining inventory by checking medical supplies and providing necessary medical equipment in patient rooms
- Maintained confidential medical information between clinicians, staff, and patients
- Assisted Nurse Practitioners during examinations, minor operations, and coloscopic procedures as well as utilizing new instrumentation
- Periodically collected specimens for testing and preformed accurate and efficient blood draws when needed
- Prior to patient's appointments assured all reports and other medical information was current in EMR system as well as assisting Nurse Practitioners with medical charting throughout the day
- Before and after patient's appointments prepared and sanitized patient rooms and instrumentation.
- Oversaw clinic financial management, recruitment and human resources
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Contributed to strategic development of clinical programs and study reports.
Phlebotomist Technician
Genesis X-Ray Mobile
11.2019 - 12.2019
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Verified collection orders and communicated discrepancies to nurses daily.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Successfully identified patients using proper procedures prior to specimen collection and labeled patient samples, double-checking information for accuracy.
- Sanitized work area after every patient to prevent contamination and spread of disease
- Properly stored and transported specimens to prevent loss and delays.
- Collected 30 plus blood samples daily.
Personal Assistant
Vets Medical Transportation Inc
02.2016 - 01.2017
- Organized personal and professional calendars, including reminders for upcoming meetings and events
- Screened telephone calls and inquiries and directed as appropriate
- Managed household inventory and maintenance schedules
- Opened, sorted, and responded to routine correspondence on behalf of business leader to facilitate communication and streamline processes.
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Used discretion when handling confidential information
Personal Assistant
Antone` Medical and Business Services Inc
11.2011 - 09.2013
- Planned and supervised all travel arrangements including; air travel, ground transportation and accommodations
- Efficiently managed telephone calls, emails, and collected sorted mail
- Maintained and managed activities, commitments, and deliveries as well as scheduled appointments
- Daily tasks included recording new patient intake, pre-registration, insurance verification and eligibility, authorizations and record collection prior to initial visit
- Maintained records and accounts as well as cleaned and prepared exam rooms
- Maintained inventory consisting of checking medical supplies and providing necessary medical equipment in patient rooms.
- Managed over 75 calls per day.
Education
Bachelor of Science - Social And Behavioral Science, Biology
Northern Arizona University
Flagstaff, AZ12.2017
CPT License in Phlebotomy -
Wagner Training Institute Inc
Redlands, CA02.2017
Riverside Externship in Phlebotomy Technician Training -
Riverside University Health System Medical Center
Riverside, CA01.2017
High School Diploma -
Pomona Catholic High School
Pomona, CA05.2012
Skills
- Patient Care and Support
- Working Knowledge of medical terminology, HIPPA, and CMS regulations
- Ability to use discretion while working with sensitive information
- Innovative thinker with strong conceptual and problem solving skills
- Ability to work under pressure and react effectively to emergency situations
- Passionate about healthcare and customer service excellence
- Planning, organizing, and good communication skills
- Knowledge of Medi-cal and Medicare
- Organizational skill set includes, MS word
- Excel, and Power point Windows XP, Vista 7, 8, & 10, Mac OSX, Adobe, Photoshop, Print Shop, Copier, Fax machine, Chrome, and Email
- Professional Telephone Etiquette
- Call Center Operations
- Excellent written and oral communication
- Good communication skills
- Customer Relations
Timeline
Customer Service Specialist
M And Jewelers
05.2022 - Current
Phlebotomist Technician
Genesis X-Ray Mobile
11.2019 - 12.2019
Customer Service Cashier
Bed Bath & Beyond
02.2018 - 05.2022
Public Health Administrator
Hollywood Sunset Free Clinic
01.2017 - 03.2020
Personal Assistant
Vets Medical Transportation Inc
02.2016 - 01.2017
Personal Assistant
Antone` Medical and Business Services Inc
11.2011 - 09.2013
Bachelor of Science - Social And Behavioral Science, Biology
Northern Arizona University
CPT License in Phlebotomy -
Wagner Training Institute Inc
Riverside Externship in Phlebotomy Technician Training -
Riverside University Health System Medical Center
High School Diploma -
Pomona Catholic High School
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