Francisco Cortez
Des Moines,IA
Summary
Supportive Team Lead with several years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
9
9
years of professional experience
Work History
Team Lead
Kleffmann Group
Des Moines, Iowa
01.2019 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Supervisor
Aqua Care
Urbandale, Iowa
03.2015 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Customer Service Representative
Nationwide
West Des Moines, Iowa
02.2013 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Kirkwood Community College
Cedar Rapids, IA03.2002
Skills
- Customer Account Management
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Excellent Attention to Detail
- Policy and Procedure Adherence
- Solving Customer Concerns
- Administrative and Office Support
- Skilled in Microsoft Office
Timeline
Team Lead
Kleffmann Group
01.2019 - Current
Supervisor
Aqua Care
03.2015 - 01.2019
Customer Service Representative
Nationwide
02.2013 - 02.2015
GED -
Kirkwood Community College
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