Francisco Cortez
Grand Prairie,TX
Summary
Customer-focused professional with over six years of experience in sales, customer service, and order fulfillment across the retail and food service industries. Proven ability to handle high-volume operations, resolve customer concerns efficiently, and support team collaboration. Adept at driving sales through product knowledge, and delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Associate
Living Spaces
Grand Prairie, Texas
08.2024 - Current
- Cultivated in-depth knowledge of product offerings to assist buyers in making informed decisions.
- Delivered accurate information on promotions and customer programs to enhance retention rates.
- Collaborated with team members to foster a supportive and positive work environment.
- Established strong client relationships through effective communication and problem-solving.
- Utilized CRM and POS systems to track sales, manage customer orders, and ensure timely delivery.
Customer Service Representative
IKEA
Grand Prairie, Texas
04.2021 - 06.2024
- Coordinated with warehouse and delivery teams to ensure timely fulfillment of online orders.
- Communicated order status and resolved issues through phone and in-person interactions.
- Educated new team members on order processing workflows, customer communication standards, and system navigation.
- Managed high volume of customer inquiries while maintaining professionalism and efficiency.
- Handled last-minute order adjustments and cancellations to minimize delays and ensure satisfaction.
Customer Service Lead
Dominos's Pizza
Grand Prairie, Texas
06.2018 - 07.2020
- Achieved 100% accuracy in cash handling and register balancing at shift end.
- Utilized POS system to manage complex orders and apply promotions efficiently.
- Collaborated with kitchen and delivery teams to ensure timely order fulfillment.
Education
Autobody Certification - Autobody Repair
Tarrant County College
Fort Worth, TX05-2025
Skills
- Customer service and care
- Team collaboration
- Conflict resolution and problem solving
- Flexibility and adaptability
- Order tracking and fulfillment
- POS systems
- Online order processing
- Fast learner
Accomplishments
- Employee of the Month 2x
- 10/10 Customer Surveys
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Living Spaces
08.2024 - Current
Customer Service Representative
IKEA
04.2021 - 06.2024
Customer Service Lead
Dominos's Pizza
06.2018 - 07.2020
Autobody Certification - Autobody Repair
Tarrant County College
Similar Profiles
Rithin PillaiRithin Pillai
Sales Representative at Living SpacesSales Representative at Living Spaces
Alejandra MorfinAlejandra Morfin
Business Manager at Living SpacesBusiness Manager at Living Spaces
Morgan Spears DuncanMorgan Spears Duncan
Interior Designer & Sales Specialist at Living SpacesInterior Designer & Sales Specialist at Living Spaces
Robin AustinRobin Austin
Delivery Resolution Agent at Living SpacesDelivery Resolution Agent at Living Spaces
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus