Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Francisco Cruz

South Gate,CA

Summary

Reliable worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

23Fifteen Inc.
Azusa, CA
08.2021 - Current
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Data Entry Clerk- Mobile Team

Infiniti Health LLC
Van Nuys, CA
04.2021 - 06.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Compiled data and reviewed information for accuracy prior to input.
  • Located and corrected data entry errors and reported to management.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Protected individual confidentiality as prescribed by local, state and federal mandates.
  • Provided COVID-19 FAQs and educational material to patrons and employees.
  • Processed positive and negative test responses according to established protocols and reporting requirements.
  • Disinfected tools, equipment and surfaces between patients.

Warehouse Associate

Amazon
Vernon, CA
08.2020 - 04.2021
  • Assist with delivery received for inventory with pallet jack
  • Removing of expired inventory
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Performed inventory control, such as counting and stocking merchandise.
  • Wrapped pallets in shrink wrap prior to loading.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

Direct Support Professional

Dungarvin Inc.
Long Beach, CA
04.2019 - 08.2020
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Minimized injuries to staff or patients through support or restraint to control patient movements.
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Cashier Clerk

CVS PHARMACY
Playa Vista, CA
09.2018 - 04.2019
  • Assist the community and its Customers with any needs in finding items for their health
  • Build Customer rapport in a welcoming environment
  • Make all customers top priority in any situation
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales consultant

Best Buy
Culver City, CA
07.2015 - 06.2018
  • GAM/ENT/DI Best, Responsibility to assist customers in finding the complete and perfect solution
  • Maintain Professional look
  • Responsible for offering credit card programs, installations and other company services
  • Leverage Best Buys full range of products, services, solutions, and channels as well as building customer rapport.
  • Responded to telephone and in-person requests for information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.

Lot Technician & Tool Rental Sales Associate

The Home Depot Inc
Huntington Park, CA
06.2014 - 07.2015
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Inspected and tested tools to locate worn and damaged parts and malfunctions.
  • Used POS system to compute and receive payments for rentals.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes and cleanliness standards.
  • Executed sales and marketing initiatives to increase revenue for company.

Prep Dishwasher

Charlie Kabob
Los Angeles, CA
08.2012 - 10.2012
  • Responsible for preparing food as required
  • Assist Cooks with Tools and Spices as needed
  • Cleaned areas as directed by Management
  • In charge of delivering phone orders
  • In charge of receiving merchandise order
  • Other Duties as assigned

Education

GED -

Tweedy Learning Center
South Gate, CA
07.2011

Skills

  • Laptop and Tablet Operation
  • Assisting with Daily Living
  • Developmental Disabilities
  • Active Listening
  • Communication
  • Customer Service
  • Leadership Skills

Languages

Spanish
Native or Bilingual

Timeline

Direct Support Professional

23Fifteen Inc.
08.2021 - Current

Data Entry Clerk- Mobile Team

Infiniti Health LLC
04.2021 - 06.2022

Warehouse Associate

Amazon
08.2020 - 04.2021

Direct Support Professional

Dungarvin Inc.
04.2019 - 08.2020

Cashier Clerk

CVS PHARMACY
09.2018 - 04.2019

Sales consultant

Best Buy
07.2015 - 06.2018

Lot Technician & Tool Rental Sales Associate

The Home Depot Inc
06.2014 - 07.2015

Prep Dishwasher

Charlie Kabob
08.2012 - 10.2012

GED -

Tweedy Learning Center

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Francisco Cruz