Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Francisco Del Valle

Cherry Hill,USA

Summary

Professional with broad experience in IT systems management, network administration, and cybersecurity. Known for reliability and adaptability in meeting evolving technical needs. Strong focus on team collaboration, ensuring seamless operations and achieving tangible results. Skilled in troubleshooting, system upgrades, and user support while maintaining high standards of performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Analyst 2

NJ Courts
05.2024 - Current
  • Create and maintain comprehensive documentation, including system specifications, user manuals, and training materials.
  • Assist in the design, configuration, and implementation of new IT systems and applications.
  • Deliver statewide IT support across all New Jersey vicarages, resolving a wide range of technical issues.
  • Provide expert support by troubleshooting complex technical problems for end-users in a timely manner.

IT Support Specialist

Cooper University Healthcare
08.2022 - 05.2024
  • Optimize network performance by maintaining systems, resolving issues, and ensuring reliable end-user access.
  • Collaborate with other IT departments to troubleshoot and resolve user issues efficiently.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.

IT Support Technician

Pennco Tech
02.2021 - 08.2022
  • Manage and maintain documentation related to servers, systems, and network environments.
  • Assist the Director of IT in maintaining network operations and provide backup support as necessary.
  • Manage user accounts, passwords, and access across Active Directory, email, phone systems, and related services.
  • Ensure network reliability by maintaining systems, resolving issues, and supporting end-user access.

Education

Bachelor of Business Administration - Information Technology

University Ana G Mendez
Carolina, PR
05.2019

Skills

  • SCCM
  • Customer support
  • Remote support
  • Network administration
  • Data administration
  • System architecture
  • Network security
  • Active Directory administration

Certification

  • CompTIA A+
  • CompTIA Network+

LANGUAGES

English - Native or Bilingual
Spanish - Native or Bilingual

Timeline

IT Analyst 2

NJ Courts
05.2024 - Current

IT Support Specialist

Cooper University Healthcare
08.2022 - 05.2024

IT Support Technician

Pennco Tech
02.2021 - 08.2022

Bachelor of Business Administration - Information Technology

University Ana G Mendez

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