Francisco Encinas
Yuma,AZ
Summary
Proactive Field Supervisor/ Service Tech with extensive experience in quality control and customer service. Successfully led teams to meet project timelines, resolved customer issues, and improved project efficiency through meticulous inspections and feedback. Skilled in solar/electrical system troubleshooting, task delegation, and fostering team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Supervisor / Service Technician
Titan Solar Power
02.2017 - 06.2024
- Installed various types of PV systems including PV only, battery installs, generators.
- Experienced in installing on various roof types
- Diagnosed and resolved issues with solar systems.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement.
- Improved project efficiency by consistently monitoring work
- progress and providing timely feedback to team members.
- Kept teams on task to complete milestones on time.
- Provided support to crew/team members during electrical and solar installations, service tasks, and addressing inquiries on site.
- Started as a roof installer, advanced to a leadership role. Transferred skills to become an electrician and later a service technician. Concluded tenure as a field supervisor at Titan Solar Power.
Lead Quality Control
Amec Foster Wheeler
01.2016 - 11.2016
- Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
- Ensured quality control by performing thorough inspections using various measuring tools.
- Implemented rigorous quality control checks, significantly reducing post-production edits.
- Maintained a clean, organized work environment conducive to efficient operations while adhering to safety regulations.
- Ensured quality control for torque specifications at the Tonopah AZ solar site.
Customer Service Supervisor
Advanced Call Center Technologies LLC
02.2014 - 01.2016
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
No Degree - Law Enforcement
Arizona Westen College
Yuma, AZ05.2013
High School Diploma -
Kofa High School
Yuma, AZ05.2011
Skills
- Field Operations
- Schedule Coordination
- Task Delegation
- Worksite Communication
- Teamwork and Collaboration
- Bilingual in English and Spanish
- Plan reading
- Electrical System Troubleshooting
- Team Leadership
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
Certification
- OSHA 30
- Tesla Install Certification
- Franklin WH Certification
- Solar Edge Certification
- Enphase Certification
- Generac Certification
- LG Certification
Timeline
Field Supervisor / Service Technician
Titan Solar Power
02.2017 - 06.2024
Lead Quality Control
Amec Foster Wheeler
01.2016 - 11.2016
Customer Service Supervisor
Advanced Call Center Technologies LLC
02.2014 - 01.2016
No Degree - Law Enforcement
Arizona Westen College
High School Diploma -
Kofa High School
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