Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Francisco Flores

Chula Vista,CA

Summary

Dynamic operations leader with a proven track record at Neiman Marcus/Saks Global, achieving a 1st-place ranking in performance metrics. Expert in inventory management and problem-solving, I drive team efficiency and customer satisfaction through effective training and strategic process improvements. Committed to excellence and regulatory compliance in all operational aspects.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Neiman Marcus Group
San Diego, CA
04.2022 - 05.2025
  • Implemented policies and standard operating procedures, and achieved top performance, leading our department to a 1st-place ranking in the company across all graded metrics.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Worked closely with store management and associates to fulfill customer orders and transfers in a timely manner.
  • Objectively assessed associate performance and provided upward feedback to management to address development opportunities.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Maintained accurate inventory records to track stock levels and minimize costs.

Receiving - Reverse Logistics Expert

Target Corporation
Chula Vista, CA
05.2020 - 03.2022
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Processed all inbound store transfers and deliveries using the receive application to ensure inventory accuracy.
  • Accurately handled all outbound freight shipments related paperwork; make shipping arrangements when necessary.
  • Executed donations, CRC, electronics recycling, transfer orders (store to store and sweeps), salvage and inventory removals (MIR’s) in compliance with all DOT regulations and best methods.
  • Identified and handled environmentally sensitive item management (ESIM) in the reverse logistics area in compliance with applicable laws and regulations.
  • Completed the ESIM weekly log.
  • Processed credits and damaged/defective items accurately and in a timely manner to minimize shortage and compliance risk.
  • Handled merchandise returns according to company and vendor guidelines.
  • Responsible for maintaining all invoices and documentation per record retention guidelines pertaining to deliveries, ESIM waste pickups and all outbound

Fulfillment Operations Assistant Manager

Target Corporation
Chula Vista, CA
10.2019 - 03.2022
  • Trained and coached expectations to deliver the service standard
  • Drove fulfillment goals, understands how fulfillment supports sales growth and how the team contributes to and impacts total store profitability
  • Utilized workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards
  • Reviewed all fulfillment reporting to identify gaps and developed a plan to resolve any productivity issues
  • Created a scheduling plan in partnership with my ETL based off of monthly and weekly fulfillment business workload
  • Expert of operations, accuracy, process and efficiency
  • Enabled efficient delivery to our guests by leading pick, pack and ship fulfillment work
  • Established clear goals and expectations and held team members accountable to expectations
  • Led and coached the team to ensure accuracy and efficiency in all fulfillment processes
  • Closed knowledge and skill gaps through training and experiences
  • Worked a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Ensured supplies are ordered timely and stocked
  • Always demonstrated a culture of ethical conduct, safety and compliance; led team to work in the same way and held others accountable to this commitment
  • Addressed store needs (emergency, regulatory visits, etc.)

Partner/Manager

Cruiser Taco
San Diego, CA
02.2016 - 02.2019
  • Coordinated daily Front of the House and Back of the House restaurant operations.
  • Delivered superior service and maximize customer satisfaction.
  • Responded efficiently and accurately to customer complaints.
  • Regularly reviewed product quality.
  • Scheduled and supervised shifts.
  • Appraised staff performance and provide feedback to improve productivity.
  • Estimated future needs for goods, kitchen utensils and cleaning products.
  • Ensured compliance with sanitation and safety regulations.
  • Managed restaurant's good image and suggest ways to improve it.
  • Controlled operational costs and identify measures to cut waste.
  • Created detailed reports on weekly, monthly and annual revenues and expenses.
  • Promoted the brand in the community through word-of-mouth and restaurant events.
  • Recommended ways to reach a broader audience (e.g. discounts and social media ads).
  • Trained new and current employees on proper customer service practices.
  • Implemented policies and protocols and helped write SOP.

Training Coordinator

ServiceNow Inc.
San Diego, CA
01.2013 - 02.2016
  • Gathered data about course success and participant experiences to help with future course planning.
  • Compiled training handbook and related course materials.
  • Planned and deployed training programs for ServiceNow System Administration and SCRUM training
  • Liaised between trainers and course participants.
  • Coordinated travel arrangements for trainers.
  • Planned and conducted 24 staff trainings per year.
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules and interactive programs.

Non-Commissioned Officer/Admin Clerk-Chief

United States Marine Corps
San Diego, CA
08.2000 - 08.2008
  • Supervised the auditing of individual service records.
  • Supervised the reporting of transactions into the Marine Corps Total Force System (MCTFS) via the unit diary .
  • Performed duties pertaining to pay and personnel administration as required.
  • Prepared Naval/Marine Corps correspondence and messages.
  • Prepared and maintained DoD directives.
  • Prepared travel orders for incoming and outgoing Marines.
  • Oversaw daily administrative operations, including pay, leave requests and promotion paperwork.

Education

Bachelor of Science - Graphic Design

Coleman University
San Diego, CA
05.2013

Skills

  • Performance evaluation and monitoring
  • Workforce and time management skills
  • Purchasing of supplies and budget tracking
  • Scheduling and coordination
  • Onboarding and training processes
  • Compliance knowledge and monitoring
  • Inventory management
  • Receiving and shipping expertise
  • Strong problem solving
  • Electric pallet jack usage
  • Crown wave operation
  • Material loading and unloading
  • Shipment palletization
  • Microsoft Office Suite proficiency
  • Dependability and punctuality
  • Data entry skills
  • Storage organization strategies
  • Heavy lifting capabilities
  • Teamwork and collaboration skills
  • RF scanning device operation

Certification

ServeSafe Food Handler

Accomplishments

2024 Department of the Year Award

2024 Employee of the Year Nomination

2019, 2020, 2021 Target Performance Award

2017 TacoTopia at the Track winner

2018 TacoTopia Runner-Up

2004 Meritorious Promotion USMC

2003 Certificate of Commendation USMC

Timeline

Assistant Manager of Operations

Neiman Marcus Group
04.2022 - 05.2025

Receiving - Reverse Logistics Expert

Target Corporation
05.2020 - 03.2022

Fulfillment Operations Assistant Manager

Target Corporation
10.2019 - 03.2022

Partner/Manager

Cruiser Taco
02.2016 - 02.2019

Training Coordinator

ServiceNow Inc.
01.2013 - 02.2016

Non-Commissioned Officer/Admin Clerk-Chief

United States Marine Corps
08.2000 - 08.2008

Bachelor of Science - Graphic Design

Coleman University

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Francisco Flores