Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
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Francisco Flores

Mesquite,NM

Summary

Bilingual banking professional with 9+ years of experience in retail banking, insurance, and financial services. Proven ability to build long-term client relationships, increase product penetration, and deliver top-tier customer service. Recognized for sales excellence, leadership, and compliance expertise. Adept at data analysis, district-level performance reporting, and regulatory compliance in fast-paced banking environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Banker

US Bankcorp
10.2023 - Current
  • Assist clients with a full range of financial products: checking/savings accounts, CDs, money markets, auto/personal loans, and mortgage referrals.
  • Recognized with Circle of Stars Award for exceptional performance.
  • Serve as District Advocate for Leads & Alerts: analyze district-wide sales and lead data, generate performance emails, and support strategic alignment.
  • Build lasting relationships through personalized financial consultations.

Insurance Agent

Farm Bureau Financial Services
01.2021 - 10.2023
  • Helped clients secure proper coverage in home, auto, life, and health insurance.
  • Specialized in needs-based selling and financial planning support for individuals and business owners.
  • Built a robust client book through trust and performance.

Personal Banker

Wells Fargo
10.2016 - 06.2020
  • Provided tailored financial guidance through one-on-one consultations.
  • Opened and maintained banking products including loans, CDs, Checking, Savings, Money Markts, and IRAs.
  • Partnered closely with financial advisors for investment referrals.
  • Honored as a Loss Prevention Advocate and Business Advocate.

Team Leader Manager

Hastings Entertainment
02.2015 - 10.2016
  • Supervised store operations, including daily cash handling, audits, and banking deposits.
  • Led teams during high-volume shifts and resolved escalated customer issues.

Education

High School Diploma -

Gadsden High School
Anthony, NM
05.2014

Skills

  • Experience with Collaboration with team members
  • Commitment to quality service and excellence
  • Proven leadership as I have many Centers of Influences
  • Critical thinking
  • Excellent communication skills both verbal and written
  • Experience with collaboration across internal and external teams
  • Proven experience with sales strategies
  • Excellent problem-solving skills
  • Medicare and Insurance Compliance
  • Underwriter Selection
  • Stop-Loss Policies
  • Time Management
  • Bilingual Fluent In Spanish and English
  • Proficient typer 90 WPM
  • Proficient in all Office 365 programs
  • Good with Computers

Accomplishments

    Loss Prevention advocate for Wells Fargo,

    Business Advocate for Wells Fargo,

    Circle of Stars Award at Wells Fargo,

    Volunteering work in Las Cruces, NM,

    NM District Award Glowing Achievement Award with US Bank

Certification

Property and Casualty Producer License


Life, Accident and Health or Sickness Insurance Producer License


Class A CDL endorsement

Additional Information

Over the past nine years, I have developed a broad range of valuable skills and professional traits that contribute to my success in banking and financial services. My experience includes leadership and team management, high-volume cash handling, sales performance, client relationship building, and effective problem-solving and de-escalation. I am confident in leading teams to achieve goals and in managing complex financial transactions, including daily deposits and vault audits from my time at Hastings and Wells Fargo.

Above all, my greatest strength lies in my ability to connect with clients, understand their financial needs, and provide tailored solutions—skills I’ve refined as a Personal Banker at Wells Fargo and as an Insurance Agent with Farm Bureau Financial Services. I hold active Property & Casualty and Life & Health insurance licenses, and I’ve built a strong and diverse client base, including individual clients and business owners, who continue to be valuable long-term relationships.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Banker

US Bankcorp
10.2023 - Current

Insurance Agent

Farm Bureau Financial Services
01.2021 - 10.2023

Personal Banker

Wells Fargo
10.2016 - 06.2020

Team Leader Manager

Hastings Entertainment
02.2015 - 10.2016

High School Diploma -

Gadsden High School