Francisco Flores
Titlemax
Cross Roads,TX
2
Languages
11
years of professional experience
Skilled hard working and team player with strong customer service skills. Energetic student eager to build professional abilities while pursuing business degree. Motivated and friendly with strong communication and teamwork abilities.
Work History
General Manager
2 Years 2 Months- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Resolved escalated customer complaints to restore satisfaction and improve overall customer experience.
- Set clear team performance expectations, conducted evaluations, and implemented corrective actions to enhance accountability.
- Provided exceptional customer service while discussing sensitive financial matters with debtors.
- Handled outbound collection telephone calls with consistent service quality and excellent success rate.
- Documented each customer interaction in servicing system.
- Balanced tills at the end of shifts and made daily bank deposits.
- Managed outbound collection calls, ensuring consistent service quality and achieving high success rates in debt recovery.
Store Manager
2 Years 10 Months- Led daily store operations, maintained compliance with company policies and procedures.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and product placement.
- Enhanced customer engagement initiatives, resulting in improved satisfaction ratings and repeat business retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Front Line Crew Member
4 Years 5 Months- Led team of 4 to ensure efficient operations and customer satisfaction
- Evaluated customer needs and addressed inquiries to enhance service experience
- Customer service survey leader for all 2020 ratings in 5 stars, 93% of surveys.
- Delivered professional and courteous service, contributing to positive customer interactions
- Completed overtime shifts during peak business hours during busy periods
- Managed a team of 4
Inventory Manager
1 Year 7 Months- Assessed inventory needs and coordinated stock replenishment
- Rotated stock to ensure product freshness and minimize waste
- Operated cash register efficiently to enhance customer checkout experience
Sales Manager
2 Months- Assessed customer needs and preferences to deliver tailored advice
- Greeted incoming customers at the entrance and provided immediate assistance
- Arranged items on shelves for better visibility in a visually appealing manner
- Organized items in a visually appealing manner
Education
General Studies - Business Management
Bachelor of Science - Business, Concentration of finance and marketing
Skills
Customer management
Leadership
Conflict resolution
Bank and Safe Deposits
Documentation And Reporting
Problem resolution
Problem Solvingg
Financial Compliance
Leadership and team building
Time management
Multitasking Abilities
Documentation and reporting
Team player
Customer Relations
Languages
Spanish
Advanced
Timeline
General Manager
Titlemax
06.2024 - CurrentRead More
Store Manager
TitleMax
08.2021 - 06.2024Read More
Front Line Crew Member
Rudy's Country Store & Bar-B-Q
08.2017 - 01.2022Read More
Sales Manager
Metro PCS
06.2016 - 08.2016Read More
Inventory Manager
Taco Bell
08.2015 - 03.2017Read More
North Central Texas College
Bachelor of Science from Business, Concentration of finance and marketing
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Denton High School
General Studies from Business Management
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