Lillianna Peffer
Mount Pleasant,PA
Summary
Detail-oriented Medical Assistant with extensive experience in operations management within fast-paced environments. Led staff training initiatives to uphold safety and quality standards while ensuring compliance with health regulations. Developed effective communication strategies to improve service delivery and efficiently managed patient care processes through strong inventory control and customer relations.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
General Manager
Chipotle
Mount Pleasant, PA
08.2025 - Current
- Managed daily Chipotle restaurant operations and crew assignments.
- Supervised scheduling, staffing, and shift coverage for Chipotle teams.
- Trained crew members on Chipotle service, prep, and safety standards.
- Developed weekly crew schedules to optimize staffing and enhance operational efficiency.
- Monitored food safety, sanitation, and cleanliness across Chipotle locations.
- Coordinated inventory orders, stock rotation, and product receiving.
- Resolved guest concerns and supported Chipotle customer service needs.
- Reviewed labor, cash handling, and store procedures for compliance.
- Led team communication and coaching during Chipotle restaurant shifts.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed monthly sales data to inform strategic business development initiatives.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Identified improvement opportunities in business practices and collaborated with departments to implement actionable plans.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Formed and sustained strategic relationships with clients.
- Structured HR consulting services to support clients during organizational developments and changes.
Cook
Tap It Brewery and Grill
Mount Pleasant, PA
09.2022 - 10.2024
- Prepared brewery grill menu items following Tap It Brewery and Grill recipes.
- Grilled meats, sandwiches, and pub fare on flat top and charbroiler.
- Monitored food temperatures and sanitation standards in kitchen and service areas.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adapted daily prep for rotating specials and taproom food needs.
- Trained new cooks on prep methods, cooking steps, and kitchen routines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces, and salads.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Monitored stock levels of food items and ordered more when necessary.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Ordered supplies as needed for the kitchen.
- Checked completed orders for correct quantity and quality.
- Monitored temperatures of prepared food and cold-storage areas.
Waitress
Tap It Brewery and grill
Mount Pleasant, PA
09.2021 - 03.2022
- Greeted guests at Tap It Brewery and grill with friendly, attentive service.
- Presented menus and explained brewery specials, food choices, and drink options.
- Took orders accurately and relayed requests to kitchen and bar staff.
- Delivered food and beverages promptly across dining room and patio areas.
- Checked tables regularly and responded quickly to guest needs and concerns.
- Processed payments, handled cash, and completed guest checks at closeout.
- Cleared tables and reset dining areas for incoming Tap It Brewery guests.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Performed basic math calculations when computing bills for customers' meals.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Processed payments accurately using cash registers or POS systems.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Mount Pleasant Junior Senior High School
Mount Pleasant, PASkills
- Restaurant operations
- Inventory control
- Budget management
- Labor scheduling
- Payroll administration
- POS systems
- Food safety
- Staff training
- Employee training
- Training and coaching
- Team leadership
- Leadership effectiveness
- Team development
- Schedule management
- Deadline management
- Performance analysis
- Data review
- Client management
- Customer management
- Conflict resolution
- Problem solving
- Effective communication
- Detail orientation
- Team building
- Motivation
- Goal setting
- Organizational management
- Quality management
- Profit and loss
- Cash handling
- PC competent
- Team player
- Team development
- Cash handling
Languages
English
Professional
Certification
- servesafe
Timeline
General Manager
Chipotle
08.2025 - Current
Cook
Tap It Brewery and Grill
09.2022 - 10.2024
Waitress
Tap It Brewery and grill
09.2021 - 03.2022
Mount Pleasant Junior Senior High School