Nicholas Harris
Columbus,OH
Summary
General Manager Accomplished Leader with more than 25 years’ experience combining superior business acumen and expertise in customer experience. Highly accomplished visionary manager with domestic experience in restaurant operations, restaurant management, production, quality assurance, and strategic positioning. Results-oriented, decisive leader, with proven success in restaurant management, strategic thinking, and problem solving. Tendency to thrive in dynamic and fast paced environments while remaining pragmatic and focused. Further restaurant expertise, with enrollment in Chef Apprentice’s program at Columbus State Community College and upcoming ACF certification.
Overview
22
22
years of professional experience
Work History
General Manager
Columbus State Community College
Columbus, OH
01.2019 - Current
- The Restaurant General Manager runs the management and operations of a fully functioning restaurant, student labs and public events with events up to 400 seat event center with an emphasis on customer service, helping develop employees while controlling costs
- Working closely with the hospitality department to ensure program objectives are met
- The Restaurant general Manager supports and works with the faculty and is responsible for ensuring that the student experience is consistent and appropriate for the class session
- This position supervises approximately 30 personnel.
Assistant General Manager
Ted’s Montana Grill
Columbus, OH
01.2015 - 01.2019
- Made from scratch kitchen, continuous training restaurant
- Ted’s offered a unique product with bison
- Upheld company standards with daily line checks and staff shift meetings, oversight of 30 + personnel
- Training front of the house staff on professionalism, menu and elevated bar and wine service
- Assign staff with daily responsibilities, and staff evaluations
- Spent time with guest to ensure guest satisfaction
- Conducted inventory and financial review.
KITCHEN MANAGER
Champps
Columbus, OH
01.2012 - 01.2015
- 400 seat restaurant at Easton Shopping Center
- Providing an extensive menu with scratch recipes
- Managing 40 + kitchen personnel to ensure company standards are followed
- Working with an Event Coordinator to provide guidelines for large group parties and fundraisers
- Training front of the house staff to ensure knowledge of plate presentation, food awareness to make certain the guest has the information needed to make the right food choices
- Inspect restaurant /kitchen equipment, review and enforce safety, security, and health sanitation guidelines.
Sous Chef
Mezzo Italian Kitchen Wine
Gahanna, OH
01.2009 - 01.2012
- 200 seat Italian restaurant, in Gahanna, Ohio
- Assist chef in daily operations, menu planning
- Training and implementing with all changes to menu to entire restaurant staff; reviewing menu items with staff to ensure staff proficiency
- Setting the hot line for lunch, and dinner services to make sure a successful service as well as ensuring food safety, sanitation, and cleanup.
GENERAL MANAGER
Thomas & King, Inc, DBA Applebee’s
01.2002 - 01.2009
- Manage day-to-day restaurant operations
- Execute Applebee’s corporate guidelines and regulations
- Work closely with customers; identifying and resolving problems
- Supervise staff members including hiring and terminating employment
- Holding staff members accountable for corporate standards
- Training and implementing an ever-changing menu to entire restaurant staff; reviewing menu items with staff to ensure staff proficiency
- Conduct annual staff evaluations
- Assign staff with daily responsibilities
- Responsible for total bottom line; reviewing previous sales and making daily deposits
- Set morning inventory and production for the day
- Inspect restaurant /kitchen equipment, review and enforce safety, security, and health sanitation guidelines
- Accountable for preparation of food, bar, and restaurant equipment inventory reports
- Responsible for monthly budgets to include staff, food, maintenance, and beverage
- Work closely with vendors to ensure satisfaction with food and beverage services.
Education
Hospitality Management -
Columbus State Community College
Skills
- Strategic Planning
- Restaurant Operations
- Relationship Management
- Business Development
- Quality Assurance
- Restaurant Management
- Forecasting
- Managing Budgets
- Inventory
- Customer Experience
- Hospitality Management
- Student Development & Growth
- Aloha POS
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft FrontPage
- Microsoft Publisher
- Microsoft Project
- Microsoft Money
- Corel Word Perfect
- QuickBooks
- POS
Training
- Leadership Development Management Course
- Serve Safe Certified
- RSOA Certified
Timeline
General Manager
Columbus State Community College
01.2019 - Current
Assistant General Manager
Ted’s Montana Grill
01.2015 - 01.2019
KITCHEN MANAGER
Champps
01.2012 - 01.2015
Sous Chef
Mezzo Italian Kitchen Wine
01.2009 - 01.2012
GENERAL MANAGER
Thomas & King, Inc, DBA Applebee’s
01.2002 - 01.2009
Hospitality Management -
Columbus State Community College
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