TOMMY L TUCKER
Columbus,Ohio
Summary
Customer-focused professional, with a history of coordinating projects and processes efficiently and effectively. Proven track record facilitating customer-centric processes, identifying and resolving problems, and expediting issue handling. Display strong communication skills and the ability to work with a diverse group. Dedicated Office Assistant with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.
Talented office associate that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coordinator
Columbus State Community College
07.2019 - Current
- Enhanced The Mix attendee experience by carefully planning and executing event logistics.
- Collaborate with team members to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials such as fliers, hot cards, and digital materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality
- Conducted post-event analysis by creating comment cards, to identify areas of improvement for future events.
- Coordinated with external vendors to deliver exceptional classes and work with internal audiovisual services for events.
- Established positive relationships with customers, ensuring their needs were met throughout the event.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinate class schedules and timelines for cooking classes and events.
- Manage cooking class logistics and operations.
- Manage administrative logistics of events planning, event booking, and event promotions by communicating with interdepartmental staff.
- Trained and supervised multiple event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance including Facebook and Instagram.
- Analyze event costs to identify areas of improvement and cost savings.
Office Associate
Columbus State Community College
- Perform administrative and clerical support for 15 faculty and staff members
- Provide excellent customer service, assisting students with scheduling, answering calls, and other multiple tasks as assigned. Collaborate with internal and external customers to ensure quality service
- Furnished and obtained information, resolved routine problems, assisted with procedures, processes, and requirements, and performed other customer service responsibilities.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary
U-Verse Technician, Maintenance Administrator, Provisioning Specialist
AT&T
- Responsible for the installation/repair of U-Verse integrated digital TV, high speed internet, voice services telephone, DSL
- Extensive networking and IT services
- Supported the needs of internal and external customers
- Maintain company expectations consistently by prioritizing work
- Resolve problems under high pressure conditions in a professional and concerned manner
- Reviewed service orders and assigned the required network elements to facilitate completion, focusing on analyzing problem orders and identifying and correcting issues
- Provide technical support to peers and cross-functional workgroups
- Collected detailed information from customers to plan responses and dispatch technicians, demonstrating meticulous attention to detail and strong communication skills
- Performed initial triage to isolate root causes of connectivity issues, reviewing results and reporting to appropriate field technicians.
Owner/Baker
Expressly Bakery, Babykakes
- Manage operations and staffing for bakery
- Managed pastry making and baking
- Evaluated employee work
- Made changes to inventory and pricing, and purchases supplies when necessary
- Monitor quality of goods and service
- Responsible for staff training, assignments, and scheduling.
Cake Decorator
Giant Eagle
- Prepare and decorate product for the Bakery cases and displays, rotating product and ensuring code dating procedures are followed and only the freshest product is available for sale.
Baker I
Hollywood Casino
- Prepares baked goods according to recipes and production specifications.
Lead Baker
Aramark (Capitol University)
- Responsible for following recipes and production guidelines to prepare baked goods while adhering to food safety, food handling, and sanitation procedures
- Responsible for oversight or delegation of responsibilities within the bakery including inventory, training and guiding staff on job duties and scheduling and assigning work and overseeing the completion of tasks.
Pastry Chef
Mozart’s
01.2014
- Create unique baked goods based on client specifications
- Ensure that the kitchen is clean at all times
- Developing creative customized cakes and baked goods for banquets and weddings.
Education
Associate of Arts - Baking Pastry/Hospitality Management
Columbus State Community College
Columbus, Ohio05.2013
Skills
- Scheduling
- Effective communication
- Organizational skills
- Multitasking capabilities
- Team collaboration
- Problem-solving abilities
- Project coordination
- Time management
- Administrative support
- Attention to detail
- Customer Service
- Office Administration
- Payroll Processing
- Social Media and Promotions
- Staff Management
Certification
- ACF
- Serv Safe Certification
- Staff Advisory Council
- MAN Initiative
- Certified Tourism Ambassador
- San Diego Feeling Good // Co-Chair
Timeline
Coordinator
Columbus State Community College
07.2019 - Current
Pastry Chef
Mozart’s
01.2014
Office Associate
Columbus State Community College
U-Verse Technician, Maintenance Administrator, Provisioning Specialist
AT&T
Owner/Baker
Expressly Bakery, Babykakes
Cake Decorator
Giant Eagle
Baker I
Hollywood Casino
Lead Baker
Aramark (Capitol University)
Associate of Arts - Baking Pastry/Hospitality Management
Columbus State Community College
- ACF
- Serv Safe Certification
- Staff Advisory Council
- MAN Initiative
- Certified Tourism Ambassador
- San Diego Feeling Good // Co-Chair
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